£24,004
Avg. Salary
£11.37
Avg. Hourly Rate

Average additional compensation:

£1,042

Bonus

£1,000

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Technical Support Engineer is £11.37 per hour.

The average pay for a Technical Support Engineer is £24,004 per year.

10%
£5.88
10%
£11.37
50%
£23.27
90%
90%
MEDIAN £11.37
10%
£17k
10%
£24k
50%
£37k
90%
90%
MEDIAN £24,004
£17,418 - £36,596
£17K
£24K
£37K
MEDIAN: £24,004
10%
50%
90%
£5.88 - £23.27
£5
£11
£23
MEDIAN: £11.37
10%
50%
90%
£0£37K
Salary £17,418 - £36,596
Bonus £97.44 - £4,047
Profit Sharing £0.00 - £4,848
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£17,334 - £37,610
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 17 May 2019
  • Individuals Reporting: 570
Hourly Data £0£115
Hourly Rate £5.88 - £23.27
Overtime £11.92 - £115
Annual Data £0£37K
Bonus £97.44 - £4,047
Profit Sharing £0.00 - £4,848
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£17,334 - £37,610
  • Country: United States
  • Currency: GBP
  • Updated: 17 May 2019
  • Individuals Reporting: 13

Job Description for Technical Support Engineer

Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales.

Read More...
Technical Support Engineer Tasks
  • Monitor the day to day performance of computers and computer systems.
  • Enter commands and verify proper system operation through observation to detect errors.
  • Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.

Common Career Paths for Technical Support Engineer


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Technical Support Engineer Job Listings

Popular Skills for Technical Support Engineer

Pay by Experience Level for Technical Support Engineer

Pay by Experience for a Technical Support Engineer has a positive trend. An entry-level Technical Support Engineer with less than 5 years of experience can expect to earn an average total compensation of ₤22,000 based on 191 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤28,000 based on 65 salaries. An experienced Technical Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤31,000 based on 44 salaries. A Technical Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤26,000 based on 18 salaries.

Pay Difference by Location

18%

5%

National Average: £24,212

Larger city markers indicate a job is popular in that location.

Technical Support Engineer Reviews

Q: What is it like working as a Technical Support Engineer?

Technical Support Engineer in Belfast:
Pros: Pay and benefits. Opportunities to progress, huge company and constantly innovating. There is always something new to learn about.
Cons: Location

Technical Support Engineer in Livingston:
"A quiet place."
Pros: It's different than large cities such Glasgow and Edinburgh. Much quieter and less busy. Lots of green space and space in general. Perfect for someone who is tired of "big city life".
Cons:

Technical Support Engineer in Stevenage:
"Train youself."
Do not wait to go on a training course, learn by doing yourself, install support and upgrade your own systems to keep you up to date on the latest technologies.

Technical Support Engineer in London:
Pros: Good environment.
Cons: No training, advancing.

Related Job Salaries

Key Stats for Technical Support Engineer

Gender

Female
7 %
Male
93 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
4%
1-4 years
55%
5-9 years
21%
10-19 years
13%
20 years or more
6%

Experience Affects Technical Support Engineer Salaries

▲28%

▲17%

Late-Career
▲6%

National Average
₤24,000

▼11%

Skills That Affect Technical Support Engineer Salaries

Windows Server 2012 R2
▲17%

▲11%


Help Desk / Desktop Support (Tier 2)
▲2%

Microsoft Exchange Server
▲1%

National Average
₤24,000


Troubleshooting
▼5%



Computer Hardware Technician
▼9%





Phone Support
▼36%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

Less than 1 year
4%
1-4 years
55%
5-9 years
21%
10-19 years
13%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 35%
dental benefits
Dental: 14%
vision benefits
Vision: 15%
no benefits
None: 58%