£23,951
Avg. Salary

Average additional compensation for this job:

Bonus

£1,030

Profit Sharing

£500

The average salary for a Technical Support Engineer is £23,796 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. The highest paying skills associated with this job are Windows Server 2012 R2 and Linux. People in this job generally don't have more than 20 years' experience.

£16,963 - £37,287
£17K
£24K
£37K
MEDIAN: £23,951
10%
50%
90%
£5.90 - £21.37
£5
£12
£21
MEDIAN: £11.57
10%
50%
90%
£0£38K
Salary £16,963 - £37,287
Bonus £0.00 - £4,353
Profit Sharing £0.00 - £4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,906 - £38,018
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 4 Aug 2018
  • Individuals Reporting: 568
Hourly Data £0£49
Hourly Rate £5.90 - £21.37
Overtime £10.02 - £49.66
Annual Data £0£38K
Bonus £0.00 - £4,353
Profit Sharing £0.00 - £4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£16,906 - £38,018
  • Country: United States
  • Currency: GBP
  • Updated: 4 Aug 2018
  • Individuals Reporting: 14

Job Description for Technical Support Engineer

Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales.

Read More...

Technical Support Engineer Tasks

  • Monitor the day to day performance of computers and computer systems.
  • Enter commands and verify proper system operation through observation to detect errors.
  • Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.

Common Career Paths for Technical Support Engineer


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Technical Support Engineer Job Listings

Popular Skills for Technical Support Engineer

Pay by Experience Level for Technical Support Engineer

Pay by Experience for a Technical Support Engineer has a positive trend. An entry-level Technical Support Engineer with less than 5 years of experience can expect to earn an average total compensation of ₤22,000 based on 191 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤28,000 based on 65 salaries. An experienced Technical Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤31,000 based on 44 salaries. A Technical Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤26,000 based on 18 salaries.

Pay Difference by Location

National Average: £24,167

Larger city markers indicate a job is popular in that location.

Technical Support Engineer Reviews

Q: What is it like working as a Technical Support Engineer?

Technical Support Engineer in London:
Pros: Good environment.
Cons: No training, advancing.

Related Job Salaries

Key Stats for Technical Support Engineer

Gender

Female
6 %
Male
94 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
5%
1-4 years
53%
5-9 years
21%
10-19 years
15%
20 years or more
6%

Experience Affects Technical Support Engineer Salaries

▲28%

▲17%

Late-Career
▲6%

National Average
₤24,000

▼10%

Skills That Affect Technical Support Engineer Salaries

Windows Server 2012 R2
▲17%

▲11%


Help Desk / Desktop Support (Tier 2)
▲3%

Microsoft Exchange Server
▲1%

National Average
₤24,000


Troubleshooting
▼5%



Computer Hardware Technician
▼9%





Phone Support
▼36%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
6 %
Male
94 %

Years of Experience

Less than 1 year
5%
1-4 years
53%
5-9 years
21%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 38%
dental benefits
Dental: 14%
vision benefits
Vision: 15%
no benefits
None: 53%