The average salary for a Technical Support Manager in United Kingdom is £36,835.
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£25k - £55k
£750 - £7k
£509 - £10k
£25k - £58k
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Job Description for Technical Support Manager
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital. Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to troubl…Read more
Technical Support Manager Tasks
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting.
- Maintain performance metrics and survey targets for quality service delivery.
Explore the most common career paths for Technical Support Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Technical Support Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Technical Support Manager Job Listings
Popular Skills for Technical Support Manager
Skills in People Management, Microsoft Office and Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Network Management / Administration and Windows Operating System General Use.
Pay by Experience Level for Technical Support Manager
An early career Technical Support Manager with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of £31,780 based on 123 salaries. A mid-career Technical Support Manager with 5-9 years of experience earns an average total compensation of £35,459 based on 100 salaries. An experienced Technical Support Manager with 10-19 years of experience earns an average total compensation of £40,001 based on 134 salaries. In their late career (20 years and higher), employees earn an average total compensation of £46,306.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Manager in their job title in Reading, England: Berkshire earn an average of 33.4% more than the national average. These job titles also find higher than average salaries in Oxford, England: Oxfordshire (29.8% more) and Newcastle-upon-Tyne, England: Tyne and Wear (24.9% more). The lowest salaries can be found in Manchester, England: Manchester (16.2% less) and Bristol, England: Bristol (2.3% less).
Years of Experience
This data is based on 412 survey responses.
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