The average pay for a Technical Support Manager is £36,476 per year. Skills that are associated with high pay for this job are Project Management and Information Technology Infrastructure Library (ITIL).

£24,820 - £55,985
£25K
£36K
£56K
MEDIAN: £36,138
10%
50%
90%
£0£59K
Salary £24,820 - £55,985
Bonus £206 - £7,891
Profit Sharing £0.00 - £9,933
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£24,803 - £59,477
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 9 Jun 2018
  • Individuals Reporting: 380

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Pay By Employer

$0$144K

$118,751

AT&T Inc.
8 profiles
$74,855

Oracle Corp.
8 profiles
$105,452

Dell, Inc.
7 profiles
$96,298

Common Career Paths for Technical Support Manager


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Technical Support Manager Job Listings

Popular Skills for Technical Support Manager

Pay by Experience Level for Technical Support Manager

Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of ₤32,000 based on 67 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤34,000 based on 46 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤40,000 based on 83 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤45,000 based on 29 salaries.

Pay Difference by Location

National Average: £36,590

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
13 %
Male
87 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.
Less than 1 year
1%
1-4 years
25%
5-9 years
21%
10-19 years
37%
20 years or more
16%

Experience Affects Technical Support Manager Salaries

▲22%

▲9%

National Average
₤37,000

▼6%

▼11%

Skills That Affect Technical Support Manager Salaries

Project Management
▲26%

Information Technology Infrastructure Library (ITIL)
▲13%

People Management
▲8%



National Average
₤37,000

Operations Management
▼2%





Microsoft Word
▼6%

Internet Information Server (IIS)
▼6%

Customer Service
▼7%

Information Technology (IT) Support
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 14 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
1%
1-4 years
25%
5-9 years
21%
10-19 years
37%
20 years or more
16%

Common Health Benefits

medical benefits
Medical: 50%
dental benefits
Dental: 12%
vision benefits
Vision: 19%
no benefits
None: 45%