The average salary for a Technical Support Specialist is £26,738 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. Most people move on to other jobs if they have more than 20 years' experience in this field. The highest paying skills associated with this job are Network Management / Administration, Information Technology (IT) Support, Windows Server 2012 R2, and VMware ESX.

£17,731 - £43,647
£18K
£26K
£44K
MEDIAN: £26,078
10%
50%
90%
£6.79 - £34.88
£6
£8
£35
MEDIAN: £8.50
10%
50%
90%
£0£46K
Salary £17,731 - £43,647
Bonus £479 - £4,666
Profit Sharing £0.00 - £2,576
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£17,502 - £46,729
  • Country: United Kingdom
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 348
Hourly Data £0£34
Hourly Rate £6.79 - £34.88
Overtime £10.22 - £32.31
Annual Data £0£46K
Bonus £479 - £4,666
Profit Sharing £0.00 - £2,576
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
£17,502 - £46,729
  • Country: United States
  • Currency: GBP
  • Updated: 16 Jun 2018
  • Individuals Reporting: 15

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Pay By Employer

$0$67K

$37,126

$24,960

Verizon Wireless
11 profiles
$40,463

$31,864

T-Mobile, Inc.
11 profiles
$36,217

$40,830

$30,025

$31,001

AT&T Inc.
6 profiles
$38,574

$30,918

Common Career Paths for Technical Support Specialist


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Technical Support Specialist Job Listings

Pay by Experience Level for Technical Support Specialist

Pay by Experience for a Technical Support Specialist has a positive trend. An entry-level Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of ₤23,000 based on 105 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of ₤33,000 based on 60 salaries. An experienced Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of ₤34,000 based on 45 salaries. A Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of ₤30,000 based on 14 salaries.

Pay Difference by Location

National Average: £26,654

Larger city markers indicate a job is popular in that location.

Technical Support Specialist Reviews

Q: What is it like working as a Technical Support Specialist?

Technical Support Specialist in luton:
"Lot of traveling, big workload, poor management team."
Pros: Flexibility, close to technology.
Cons: Traveling, workload.

Related Job Salaries

Key Stats for Technical Support Specialist

Gender

Female
13 %
Male
87 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 14 votes.
Less than 1 year
4%
1-4 years
45%
5-9 years
22%
10-19 years
21%
20 years or more
9%

Experience Affects Technical Support Specialist Salaries

▲29%

▲25%

Late-Career
▲14%

National Average
₤27,000

▼13%

Skills That Affect Technical Support Specialist Salaries

Network Management / Administration
▲31%

Information Technology (IT) Support
▲17%

Windows Server 2012 R2
▲15%

VMware ESX
▲13%

National Average
₤27,000

Customer Service
▼4%

Windows Support
▼6%

Windows Server 2008 R2
▼6%



Job Satisfaction

Satisfied
Rated 3 out of 5
based on 14 votes.

Gender

Female
13 %
Male
87 %

Years of Experience

Less than 1 year
4%
1-4 years
45%
5-9 years
22%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 46%
dental benefits
Dental: 14%
vision benefits
Vision: 21%
no benefits
None: 48%