Overall Employee Satisfaction
3.7

Manager Relationship
3.9
Manager Communication
3.5
Appreciation
3.4
Learning and Development
3.4
Company Outlook
4.2
Fair Pay
3.1
Pay Transparency
2.9
United States (change)

Find out more about pay at American Airlines

How do employees review their experience at American Airlines?

Overall, employees review their satisfaction with American Airlines as 3.7 out of 5. American Airlines earns the highest marks for Company Outlook with a score of 4.2 out of 5. Conversely, employees rate the company lowest for Pay Policy, giving it 2.8 out of 5 in this area. Our research shows that Company Outlook and Appreciation are the main drivers of employee satisfaction generally, suggesting that American Airlines, with scores of 3.4 and 4.2 respectively, should have higher overall employee satisfaction and lower rates of turnover. Learn More

American Airlines Reviews

Q: What is it like working at American Airlines?

Flight Attendant in Nashville:
"Great."
Pros: Flexible.
Cons: Rude passengers.

Customer Service Agent in New York:
"Learned a lot and gained experience."
Pros: Working with great agents. The flexibility of working or taking time off. Enjoying meeting new people.
Cons: Getting rifted out of my office when 9/11 happen. Took away 1week vacation 1week of sick time 5days of holiday pay and never had a pay increase for 10years. Had too many layout.

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