Working at American Airlines

Overall Satisfaction
Manager Relationship
Manager Communication
Learning and Development
Company Outlook
Fair Pay
Pay Transparency
United States (change)

Find out more about pay at American Airlines

How do employees review their experience at American Airlines?

Overall, employees review their satisfaction with American Airlines as 3.6 out of 5. American Airlines earns the highest marks for Company Outlook with a score of 4.1 out of 5. Conversely, employees rate the company lowest for Pay Transparency, giving it 2.7 out of 5 in this area. Our research shows that Company Outlook and Appreciation are the main drivers of employee satisfaction generally, suggesting that American Airlines, with scores of 3.2 and 4.1 respectively, should have higher overall employee satisfaction and lower rates of turnover. Learn More

American Airlines Reviews

Q: What is it like working at American Airlines?

Senior Data Analyst in Fort Worth:
Pros: free travel, independence, time at career
Cons: lack of focus on the business, politics, childishness

Senior Systems Engineer:
American Airlines has become a “sweat shop”. My first three years there was great. I rarely worked after hours and the stress was minimal as long as work was completed on time. Not sure why it changed, but about a year ago our team started getting focus for the wrong reasons. Since then a lot of unruly demands started coming from management. I was impacted by a layoff in August. I have no ill will towards the company. However, I have to say they do not pay market for my skillset or experience. The benefits are not that great either. Mediocre at best. I would be hesitant to work for this company if I were someone looking at a position. There are better companies I feel that treat employees right than American Airlines.

Revenue Analyst in Fort Worth:
Pros: Learning an adaptive business
Cons: Change is slow

Flight Attendant in Nashville:
Pros: Flexible.
Cons: Rude passengers.

Customer Service Agent in New York:
"Learned a lot and gained experience."
Pros: Working with great agents. The flexibility of working or taking time off. Enjoying meeting new people.
Cons: Getting rifted out of my office when 9/11 happen. Took away 1week vacation 1week of sick time 5days of holiday pay and never had a pay increase for 10years. Had too many layout.

Back to Top

Subscribe to Our Newsletter

Salary and career advice to put you a step ahead.

newsletter icon

Recent Blog Posts on Career News