Working at Starbucks Corporation

3.4
Overall Satisfaction
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  • Appreciation
    3.2
  • Company Outlook
    4.0
  • Fair Pay
    2.5
  • Learning and Development
    3.4
  • Manager Communication
    3.6
  • Manager Relationship
    3.7
  • Pay Policy
    2.7
  • Pay Transparency
    2.8
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Starbucks Corporation Reviews

What is it like working at Starbucks Corporation?

October 2013
"Hard work and always under staffed"
Barista:
Pros: I enjoy making the customers happy when they get their order quickly and promptly.
Cons: Management is poor. They do not listen to staff issues and there is a lot that could be improved.
May 2014
"A Strong Corporate Culture, Work Life Balance, Collaboration."
Retail Store Manager:
Pros: Share passion with others, able to explore my own talents and strengths and use them in other areas of the job.
Cons: Not so bad to come home smelling like coffee.... it could be worse.
November 2014
"An Excellent Job for Students."
Barista:
Pros: I love the customers. Getting to know the regulars and having their drinks ready before they finish placing their order is a wonderful feeling. Being the compassionate ear for them after a challenging day and helping them leave in a better mood than they came in really makes it all worth it for me. The perks are amazing. A free pound of coffee, can of tea, package of VIA, or box of Chai concentrate every week. A 30% discount on most items, plus a 40% discount during partner shopping week. These are from the moment you are hired. After six months, you qualify for medical, dental, extended health, AD&D insurance, Life insurance, etc for you, your spouse, and your children as long as you work the minimum number of hours required. You may opt in to the Stock Investment Plan, where you can have up to 10% of every pay check put towards purchasing Starbucks stocks at a discounted price. You may opt in to the RRSP plan, where your contributions are matched by the company.
Cons: Like with any customer service job, you will run across less than agreeable customers. I've found the best way to manage those situations is to try to find some way to connect with them and try to make them one of the regulars. If they are particular about their drink, find out how to make it perfect. I have found it challenging to meet the frequently changing requirements to become a shift supervisor and have watched baristas that I have trained get promoted ahead of me with one of my previous managers. I am sincerely hoping I can be what my latest manager needs me to be to become a shift supervisor. There has been a pointed focus on suggestive selling in recent years, so if you are uncomfortable making recommendations to customers, this is not a great fit. However, if you love the products and love talking about them, are willing to put yourself out there to make suggestions, and love people, this is an excellent fit.
April 2015
Barista:
Pros: The people I work with and the ethical nature of starbucks.
Cons: The politics managing the store and district.
July 2015
"Great benefits, typical corporation."
Barista:
Pros: Fast paced, makes the day go by really quickly. The benefits are stellar. The hours are pretty flexible. You can transfer to any store if you have to move. It's nice to get free coffee all day, pound of coffee or tea a week, and free food item during lunch. Usually the people hired are outgoing and fun so coworkers are typically easy to get along with.
Cons: The stress. A lot of hypocrisy. They want fast times but great customer interactions. I wish I had a chance to actually make relationships with the customers but I have to hurry and keep my times to ten seconds per person. It's not about the quality, but the quantity. We have standards for things like coupons or whatever but we hardly stick to them. We're told to stick to it, but then a customer comes in and yells enough and we give them a bunch of free stuff. It's exhausting because people take advantage of that a lot and they just come in and yell and get free stuff because of it. There's a lot of talk within the company, a lot of times they think what they are doing is really great but it's not what the employees need. We don't need free spotify, we need more pay. There's other things but those are the most important ones.
November 2015
"Stressful."
Assistant Store Manager:
Pros: The employees that worked for me.
Cons: They ask to much or you with no time to do it and no resources to be able to complete your work. You always have to work off the clock in order to get anything done.
January 2016
"It was fun at first, then got more frustrating."
Barista:
Pros: I like a few of my coworkers.
Cons: Getting treated unfairly and being around people who aren't happy to be working. Not a fun work environment anymore.
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