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Verizon Wireless Reviews
What is it like working at Verizon Wireless?
Customer Service Representative (CSR):
Pros: Pay, benefits including: health, vision, dental insurance, tuition reimbursement, 401K, paid vacation/personal/sick time.
Cons: Call center environment, high stress, UN-fulfilling job, monotonous job.
"Stressful, no appreciation."
Technical Support Technician:
Pros: Helping people resolve their issues. I love the puzzle and challenge, especially when your customer cant describe what their exact issue or symptoms are. It requires critical thinking and deductive reasoning to come to conclusions and resolutions.
Cons: Management is so focused on cutting cost they replaced 50% of internal tier 1 reps with vendors who are untrained and transfer 75% of our calls that don't belong in tech. Even after providing facts they refuse to listen to employee or customer complaints. Share holder mindset over efficient business mindset. Reduced pay scales due to removing analyst positions and raises for tech certifications. They removed the encouragement for a smarter work force to cut cost, and created tools limiting the personal decision making on customer value by a 1x1 basis and put everyone on a flat across the board worth scale.
"Stressful job that pays great."
Retail Assistant Manager:
Pros: Developing employees is a pleasure. The money is industry leading.
Cons: Stress levels are high. Targets are often unreasonable. The company is often kate responding to rivals.
"Verizon seems they've changed their view to us employees."
Retail Sales Representative:
Pros: PTO, matching contributions for retirement, medical, dental and vision are good benefits, work 40 hours or less.
Cons: They've changed their view towards us employees. They don't care about your family time. They will work you to death. Tell you that you can't take vacation during the most important holiday periods. Can't plan for family events. My store specifies it's required to ask 4 WEEKS in advanced BUT the schedule is hardly EVER posted no later than 1- 2 weeks out. So we can't plan anything. Was told they do not believe in moving up from within the store. You are forced to take an opportunity in another location. In other words be ready to move around. I make $60k on average a year but the Assistant Manager position make probably $50k-$70 a year. Benefits me none at all to take a position 45 minutes away from home vs 20 minutes, more responsibly and possibly make less a year! Recently changed how we get paid and now we make no money!
Network Operations Manager:
Pros: That I have a job that pays the bills.
Cons: That I have a job that feels completely unsupported and unloved.
Radio Frequency (RF) Engineer:
Pros: Fixing issues that very few people are even aware of and before causing customer issues.
Cons: Management or lack there of.
Working with the team I work with is positive and exciting. The benefits are almost as good as military benefits. The pay is equal to other employers in the wireless field. It is a team environment where management is part of the team.