Call Center Manager Reviews

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Based on 336 responses, the job of Call Center Manager has received a job satisfaction rating of 4.11 out of 5. On average, Call Center Managers are highly satisfied with their job.
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Q: What is it like working as a Call Center Manager?

May 2015
"Positive, focus, work hard."
Call Center Manager:
Be organised & prioritize. This helps you focus on what is most important but ensures that everything will get done. Set goals & never give up on them. Some days are harder than others but always keep in mind that tomorrow is another day and BREATH.
October 2015
"Ability to communicate."
Call Center Manager:
Must have the ability to communicate. Ask questions. Over communicate if possible. Take tons of notes.
January 2016
"The 101s of work."
Call Center Manager:
Come to work, come to work on time, and contribute and be your best when you are here, simply.
February 2016
"Things I know Now, I wish I knew then."
Call Center Manager:
You can always learn the ins and outs of the company, and they way they do business, however you genuinely should be a "people person" and be able to relate to the job your subordinates do. Dont ever lose sight of "You work for them", meaning these are not MY employees and they dont work for me...instead I work to make their job what it is.
March 2016
"A little goes a long way."
Call Center Manager:
Appreciate your people and reaffirm every few years.
June 2016
"It is great to be able to influence, coach and mentor."
Call Center Manager:
Pros: The large amount of people that I am able to influence in improve to be better sales agents.
Cons: Nothing.
August 2016
Call Center Manager:
Pros: Helping patients get warm and efficient help from our receptionists and to assist my receptionists with ongoing knowledge to be their best.
Cons: Having staff who don't use common sense. Needing to monitor break behavior. Needing to make changes immediately but having to go through red take through admin to get what I need done.