What am I worth?
What your skills are worth in the market is constantly changing.
Get your pay report
How should I pay?
When you get pay right, you attract and retain the best talent.
Price a job

Average Call Center Manager Salary

$58,767
Avg. SalaryShow Hourly Rate
$4,935
Bonus
$9,826
Commission
$2,035
Profit Sharing
What am I worth?
Get pay report
How should I pay?
Price a job
The average salary for a Call Center Manager is $58,767.
10%
$40k
MEDIAN
$59k
90%
$82k
Is Call Center Manager your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
United States (change)
How it works:
1
Enter city & years of experience
2
Add pay factors like skills & education
3
Find your market worth with a report tailored to you
Salary
$40k - $82k
Bonus
$960 - $12k
Profit Sharing
$300 - $10k
Commission
$1k - $36k
Total Pay
$38k - $83k
Find your market worth – how it works:
Tell us about your job and pay factors like skills and educationTell us about your job and pay factors like skills and education
Find your market worth with a report tailored to youFind your market worth with a report tailored to you
Negotiate your pay with confidenceNegotiate your pay with confidence

What Do Call Center Managers Do?

Job Satisfaction for Call Center Manager

4.1 out of 5
(318)
Highly Satisfied
40Reviews
The top respondents for the job title Call Center Manager are from the companies Ruffalocody, LLC, Teleperformance, Usa and Teletech Holdings Inc.. Reported salaries are highest at Charter Communications, Inc. where the average pay is $73,698. Other companies that offer high salaries for this role include AT&T Inc. and Lake Michigan Credit Union, earning around $65,000 and $57,303, respectively. Alorica, Inc. pays the lowest at around $29,315. Teletech Holdings Inc. and Teleperformance, Usa also pay on the lower end of the scale, paying $38,782 and $40,971, respectively.

Career Paths

Explore the most common career paths for Call Center Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Call Center Manager Job Listings

Search for more jobs
Search

What Are Popular Skills for Call Center Managers?

Skills in Call Center Operations, People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM) and Customer Service.

What is the Pay by Experience Level for Call Center Managers?

An entry-level Call Center Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $44,968 based on 13 salaries. An early career Call Center Manager with 1-4 years of experience earns an average total compensation of $50,662 based on 424 salaries. A mid-career Call Center Manager with 5-9 years of experience earns an average total compensation of $57,709 based on 371 salaries. An experienced Call Center Manager with 10-19 years of experience earns an average total compensation of $63,301 based on 485 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,259.
Employees with Call Center Manager in their job title in Phoenix, Arizona earn an average of 6.1% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (4.7% more) and Dallas, Texas (2.4% more). The lowest salaries can be found in Austin, Texas (13.7% less), Orlando, Florida (12.9% less) and Atlanta, Georgia (5.6% less).

Years of Experience

This data is based on 1,515 survey responses.
Entry Level
0.9%
Early Career
28.0%
Mid Career
24.5%
Experienced
32.0%
Late Career
14.7%