Avg. Base Salary (USD)
The average salary for a Call Center Manager is $59,345
What is the Pay by Experience Level for Call Center Managers?
An entry-level Call Center Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $48,360 based on 11 salaries. An early career Call Center Manager with 1-4 years of experience earns an average total compensation of $51,278 based on 313 salaries. A …Read more
What Do Call Center Managers Do?
A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be …Read more