Call Center Manager Salary

The average Call Center Manager in the United States can expect to rake in roughly $56K per year. With some bonuses approaching $12K and certain profit sharing proceeds approaching $5K, overall incomes of Call Center Managers spread between $37K and $84K depending on individual performance. While the particular city and experience level impact pay for this group, the specific employer is the most influential factor. Most Call Center Managers report high levels of job satisfaction. Women account for the majority of Call Center Managers who responded to the questionnaire — 61 percent to be exact. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. The data for this synopsis comes from respondents who took the PayScale salary survey.

$38,937 - $81,544
$39K
$56K
$82K
MEDIAN: $56,206
10%
50%
90%

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$12.06 - $26.44
$12
$18
$26
MEDIAN: $18.06
10%
50%
90%

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$0$84K
Salary $38,937 - $81,544
Bonus $487.42 - $12,040
Profit Sharing $0.00 - $5,500
Commission $12.91 - $26,553
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,169 - $84,600
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 1,004
Hourly Data $0$38
Hourly Rate $12.06 - $26.44
Overtime $15.27 - $38.13
Annual Data $0$84K
Bonus $487.42 - $12,040
Commission $12.91 - $26,553
Profit Sharing $0.00 - $5,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,169 - $84,600
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 124

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

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Call Center Manager Tasks

  • Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
  • Establish standards of performance for the operations and manage the staffs to achieve the performance standards
  • Responsible for departmental budget.
  • Manages day to day activities within the call center operations.

Common Career Paths for Call Center Manager


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Call Center Managers who move on to become Call Center Directors may enjoy significant pay raises, as Call Center Directors get paid an average of $88K per year. Going from Call Center Manager to Call Center Customer Service Administration Manager is the transition that occurs most often in this field, and the average paycheck for Customer Service Administration Managers of Call Centers is $48K. Many others choose to work as Directors of Customer Service, where pay is typically $86K.

Call Center Manager Job Listings

Popular Employer Salaries for Call Center Manager


Comcast Cable, Inc. offers the highest compensation with a median salary of $82K.

Popular Skills for Call Center Manager


Call Center Managers seem to exploit a large range of skills on the job. Most notably, skills in Customer Service Metrics, Data Analysis, Operations Management, and Project Management are correlated to pay that is above average, with boosts between 5 percent and 8 percent. Skills that are correlated to lower pay, on the other hand, include Training, Microsoft Excel, and Microsoft Word. Most people experienced in Call Center also know Customer Service, Customer Service Metrics, and Customer Relationship Management (CRM).

Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 371 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 422 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 471 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $69,000 based on 159 salaries.

Pay Difference by Location

National Average: $56,612

Larger city markers indicate a job is popular in that location.

For those looking to make money, Call Center Managers in New York enjoy an exceptional pay rate, 47 percent above the national average. Call Center Managers will also find cushy salaries in Atlanta (+11 percent), Phoenix (+9 percent), Dallas (+8 percent), and Chicago (+8 percent). In Orlando, salaries are 12 percent below the national average and represent the lowest-paying market. Miami and San Diego are a couple other places where companies are known to pay below the median — salaries are 12 percent lower and 10 percent lower, respectively.

Call Center Manager Reviews

Q: What is it like working as a Call Center Manager?

Call Center Manager in Princeton:
"Chaotic."
Pros: Helping patients get warm and efficient help from our receptionists and to assist my receptionists with ongoing knowledge to be their best.
Cons: Having staff who don't use common sense. Needing to monitor break behavior. Needing to make changes immediately but having to go through red take through admin to get what I need done.

Call Center Manager in Garden City:
Pros: Autonomy and room for growth in the organization.
Cons: I do not like the lack of communication and the demands placed on me that can be unreasonable from time to time.

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
62 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 218 votes.
Less than 1 year
1%
1-4 years
26%
5-9 years
24%
10-19 years
35%
20 years or more
14%

Experience Affects Call Center Manager Salaries

▲22%

▲11%

▼0%

National Average
$57,000

▼16%

Skills That Affect Call Center Manager Salaries





▲2%


Call center operations
▼0%

People Management
▼0%

National Average
$57,000



▼3%


▼5%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 218 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
1%
1-4 years
26%
5-9 years
24%
10-19 years
35%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 77%
vision benefits
Vision: 70%
no benefits
None: 13%