The average salary for a Call Center Manager is $58,767.
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What Do Call Center Managers Do?
A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be …Read more
Job Satisfaction for Call Center Manager
Popular Employer Salaries for Call Center Manager
The top respondents for the job title Call Center Manager are from the companies Ruffalocody, LLC, Teleperformance, Usa and Teletech Holdings Inc.. Reported salaries are highest at Charter Communications, Inc. where the average pay is $73,698. Other companies that offer high salaries for this role include AT&T Inc. and Lake Michigan Credit Union, earning around $65,000 and $57,303, respectively. Alorica, Inc. pays the lowest at around $29,315. Teletech Holdings Inc. and Teleperformance, Usa also pay on the lower end of the scale, paying $38,782 and $40,971, respectively.
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Somewhat common (8 - 20%)
Call Center Manager Job Listings
What Are Popular Skills for Call Center Managers?
Skills in Call Center Operations, People Management and Leadership are correlated to pay that is above average. Skills that pay less than market rate include Customer Relationship Management (CRM) and Customer Service.
What is the Pay by Experience Level for Call Center Managers?
An entry-level Call Center Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $44,968 based on 13 salaries. An early career Call Center Manager with 1-4 years of experience earns an average total compensation of $50,662 based on 424 salaries. A mid-career Call Center Manager with 5-9 years of experience earns an average total compensation of $57,709 based on 371 salaries. An experienced Call Center Manager with 10-19 years of experience earns an average total compensation of $63,301 based on 485 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,259.
Pay Difference by Location
Employees with Call Center Manager in their job title in Phoenix, Arizona earn an average of 6.1% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (4.7% more) and Dallas, Texas (2.4% more). The lowest salaries can be found in Austin, Texas (13.7% less), Orlando, Florida (12.9% less) and Atlanta, Georgia (5.6% less).
Years of Experience
This data is based on 1,515 survey responses.