The average salary for a Call Center Manager is $57,405.
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$39k - $82k
$572 - $12k
$500 - $9k
$608 - $26k
$37k - $85k
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Job Description for Call Center Manager
A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be …Read more
Call Center Manager Tasks
- Develops, implements and audits polices and procedures related to flow of information and systems used within the operations.
- Establish standards of performance for the operations and manage the staffs to achieve the performance standards
- Responsible for departmental budget.
- Manages day to day activities within the call center operations.
Popular Employer Salaries for Call Center Manager
The top respondents for the job title Call Center Manager are from the companies Ruffalocody, LLC, AT&T Inc. and Alorica, Inc.. Reported salaries are highest at Charter Communications, Inc. where the average pay is $73,698. Other companies that offer high salaries for this role include AT&T Inc. and AT&T Mobility LLC, earning around $65,049 and $55,496, respectively. Alorica, Inc. pays the lowest at around $29,315. Teleperformance, Usa and Ruffalocody, LLC also pay on the lower end of the scale, paying $40,971 and $41,359, respectively.
Explore the most common career paths for Call Center Manager. Thickness and color of lines indicates how common a path is.
Call Center Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Call Center Manager Job Listings
Popular Skills for Call Center Manager
Call Center Operations
Skills in Leadership and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include People Management, Customer Service and Call Center Operations.
Pay by Experience Level for Call Center Manager
An entry-level Call Center Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,083 based on 127 salaries. An early career Call Center Manager with 1-4 years of experience earns an average total compensation of $49,752 based on 656 salaries. A mid-career Call Center Manager with 5-9 years of experience earns an average total compensation of $56,338 based on 669 salaries. An experienced Call Center Manager with 10-19 years of experience earns an average total compensation of $62,007 based on 747 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,757.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Call Center Manager in their job title in Phoenix, Arizona earn an average of 10.7% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (8.3% more) and Tampa, Florida (2.0% more). The lowest salaries can be found in Austin, Texas (11.1% less), Houston, Texas (4.7% less) and Atlanta, Georgia (1.7% less).
Years of Experience
This data is based on 2,446 survey responses.
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