$56,345
Avg. Salary
$18.21
Avg. Hourly Rate

Average additional compensation:

$4,851

Bonus

$2,011

Profit Sharing

$9,000

Commission

What am I worth?
How should I pay?

The average pay for a Call Center Manager is $18.21 per hour.

The average pay for a Call Center Manager is $56,345 per year.

$12.37
10%
$18.21
50%
$26.17
90%
MEDIAN $18.21
$39k
10%
$56k
50%
$81k
90%
MEDIAN $56,345
$38,550 - $81,439
$39K
$56K
$81K
MEDIAN: $56,345
10%
50%
90%

Add this chart to your site: 640px    300px

$12.37 - $26.17
$12
$18
$26
MEDIAN: $18.21
10%
50%
90%

Add this chart to your site: 640px    300px

$0$84K
Salary $38,550 - $81,439
Bonus $511 - $12,144
Profit Sharing $0.00 - $9,326
Commission $986 - $25,736
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,798 - $84,616
  • Country: United States
  • Currency: USD
  • Updated: 16 Feb 2019
  • Individuals Reporting: 1,855
Hourly Data $0$36
Hourly Rate $12.37 - $26.17
Overtime $15.41 - $36.88
Annual Data $0$84K
Bonus $511 - $12,144
Commission $986 - $25,736
Profit Sharing $0.00 - $9,326
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,798 - $84,616
  • Country: United States
  • Currency: USD
  • Updated: 16 Feb 2019
  • Individuals Reporting: 251

Job Description for Call Center Manager

A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.

Read More...

Popular Employer Salaries for Call Center Manager


Comcast Cable, Inc. offers the highest compensation with a median salary of $82K.

Common Career Paths for Call Center Manager


Add this chart to your site:   640px 640px    300px 300px


Call Center Managers who move on to become Call Center Directors may enjoy significant pay raises, as Call Center Directors get paid an average of $88K per year. Going from Call Center Manager to Call Center Customer Service Administration Manager is the transition that occurs most often in this field, and the average paycheck for Customer Service Administration Managers of Call Centers is $48K. Many others choose to work as Directors of Customer Service, where pay is typically $86K.

Call Center Manager Job Listings

Popular Skills for Call Center Manager


Call Center Managers seem to exploit a large range of skills on the job. Most notably, skills in Customer Service Metrics, Data Analysis, Operations Management, and Project Management are correlated to pay that is above average, with boosts between 5 percent and 8 percent. Skills that are correlated to lower pay, on the other hand, include Training, Microsoft Excel, and Microsoft Word. Most people experienced in Call Center also know Customer Service, Customer Service Metrics, and Customer Relationship Management (CRM).

Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 371 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 422 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 471 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $69,000 based on 159 salaries.

Pay Difference by Location

National Average: $56,482

Larger city markers indicate a job is popular in that location.

For those looking to make money, Call Center Managers in New York enjoy an exceptional pay rate, 47 percent above the national average. Call Center Managers will also find cushy salaries in Atlanta (+11 percent), Phoenix (+9 percent), Dallas (+8 percent), and Chicago (+8 percent). In Orlando, salaries are 12 percent below the national average and represent the lowest-paying market. Miami and San Diego are a couple other places where companies are known to pay below the median — salaries are 12 percent lower and 10 percent lower, respectively.

Call Center Manager Advice

Q: What is it like working as a Call Center Manager?

Call Center Manager in Scottsdale:
"Things I know Now, I wish I knew then."
You can always learn the ins and outs of the company, and they way they do business, however you genuinely should be a "people person" and be able to relate to the job your subordinates do. Dont ever lose sight of "You work for them", meaning these are not MY employees and they dont work for me...instead I work to make their job what it is.

Call Center Manager in Mesa:
"The 101s of work."
Come to work, come to work on time, and contribute and be your best when you are here, simply.

Call Center Manager in Farmingdale:
"Ability to communicate."
Must have the ability to communicate. Ask questions. Over communicate if possible. Take tons of notes.

Call Center Manager in Irvine:
Create positive Quality control programs, Create incentive programs, Provide positive team events on site and off site,

Call Center Manager in Garden City:
Pros: Autonomy and room for growth in the organization.
Cons: I do not like the lack of communication and the demands placed on me that can be unreasonable from time to time.

Call Center Manager in Las Vegas:
"How Things Can Change In A Moment."
The largest part of the job is being open to change. One minute you could be in charge of 2 help desks with 24 Team Members, the next it could be 3. There have been multiple occasions in which we have had to stand up a new help desk on the fly to support a new application or new endeavor that the company is focused on. Standing up a help desk with 2 contracted workers for a new app or standing up a new help desk with upwards of 25 contracted workers to help in the infancy of a new endeavor is commonplace. Other duties as assigned has a large scope. Being flexible is a must.

Call Center Manager in Salt Lake City:
"Lots Of Work For A Little Pay."
Pros: I love the people I work with, I love being able to solve problems on a daily basis.
Cons: How little I get paid compared to how much I work.

Related Job Salaries

Key Stats for Call Center Manager

Gender

Female
61 %
Male
39 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 390 votes.
Less than 1 year
1%
1-4 years
26%
5-9 years
26%
10-19 years
33%
20 years or more
14%

Experience Affects Call Center Manager Salaries

▲22%

▲11%

▼0%

National Average
$56,000

▼16%

Skills That Affect Call Center Manager Salaries




▲3%



Call center operations
▼0%

People Management
▼0%

National Average
$56,000



▼3%


▼5%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 390 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
1%
1-4 years
26%
5-9 years
26%
10-19 years
33%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 77%
vision benefits
Vision: 69%
no benefits
None: 14%