The average pay for a Call Center Manager is $18.21 per hour.
The average pay for a Call Center Manager is $56,345 per year.
Job Description for Call Center Manager
A call center manager is responsible for ensuring their organization's call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues is essential. A call center manager is responsible for training, scheduling and leading their customer service team, as well as overseeing strategies for inbound and outbound calls. Most call center managers must be capable of using particular software programs, as well as possess the ability to type and run various company reports. They oversee their call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they help provide guidance and training to employees to improve performance.
Read More...Popular Employer Salaries for Call Center Manager
Comcast Cable, Inc. offers the highest compensation with a median salary of $82K.
Common Career Paths for Call Center Manager
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Call Center Managers who move on to become Call Center Directors may enjoy significant pay raises, as Call Center Directors get paid an average of $88K per year. Going from Call Center Manager to Call Center Customer Service Administration Manager is the transition that occurs most often in this field, and the average paycheck for Customer Service Administration Managers of Call Centers is $48K. Many others choose to work as Directors of Customer Service, where pay is typically $86K.
Call Center Manager Job Listings
Popular Skills for Call Center Manager
Call Center Managers seem to exploit a large range of skills on the job. Most notably, skills in Customer Service Metrics, Data Analysis, Operations Management, and Project Management are correlated to pay that is above average, with boosts between 5 percent and 8 percent. Skills that are correlated to lower pay, on the other hand, include Training, Microsoft Excel, and Microsoft Word. Most people experienced in Call Center also know Customer Service, Customer Service Metrics, and Customer Relationship Management (CRM).
Pay by Experience Level for Call Center Manager
Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of $48,000 based on 371 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $56,000 based on 422 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $63,000 based on 471 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $69,000 based on 159 salaries.
Pay Difference by Location
For those looking to make money, Call Center Managers in New York enjoy an exceptional pay rate, 47 percent above the national average. Call Center Managers will also find cushy salaries in Atlanta (+11 percent), Phoenix (+9 percent), Dallas (+8 percent), and Chicago (+8 percent). In Orlando, salaries are 12 percent below the national average and represent the lowest-paying market. Miami and San Diego are a couple other places where companies are known to pay below the median — salaries are 12 percent lower and 10 percent lower, respectively.
Call Center Manager Advice
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Key Stats for Call Center Manager
Gender
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Female
61 % |
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Male
39 % |
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Job Satisfaction
| Extremely satisfied |
Rated 5 out of 5 based on 390 votes. |
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