Average Call Center Manager Salary

The top respondents for the job title Call Center Manager are from the companies Ruffalocody, LLC, AT&T Inc. and Alorica, Inc.. Reported salaries are highest at Charter Communications, Inc. where the average pay is $73,698. Other companies that offer high salaries for this role include AT&T Inc. and AT&T Mobility LLC, earning around $65,049 and $55,496, respectively. Alorica, Inc. pays the lowest at around $29,315. Teleperformance, Usa and Ruffalocody, LLC also pay on the lower end of the scale, paying $40,971 and $41,359, respectively.

Skills in Leadership and Customer Relationship Management (CRM) are correlated to pay that is above average. Skills that pay less than market rate include People Management, Customer Service and Call Center Operations.

An entry-level Call Center Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,083 based on 127 salaries. An early career Call Center Manager with 1-4 years of experience earns an average total compensation of $49,752 based on 656 salaries. A mid-career Call Center Manager with 5-9 years of experience earns an average total compensation of $56,338 based on 669 salaries. An experienced Call Center Manager with 10-19 years of experience earns an average total compensation of $62,007 based on 747 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,757.

Employees with Call Center Manager in their job title in Phoenix, Arizona earn an average of 10.7% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (8.3% more) and Tampa, Florida (2.0% more). The lowest salaries can be found in Austin, Texas (11.1% less), Houston, Texas (4.7% less) and Atlanta, Georgia (1.7% less).