Customer Relationship Management (CRM) Business Analyst Salary

The average Customer Relationship Management Business Analyst in the United States can expect to rake in roughly $69K per year. Most Customer Relationship Management Business Analysts report high levels of job satisfaction. Almost all enjoy medical and dental coverage in this occupation, and nearly all get vision benefits. Men are in the minority of survey respondents, with female Customer Relationship Management Business Analysts making up 75 percent. This report is based on answers to PayScale's salary questionnaire.

$50,433 - $121,641
$50K
$70K
$120K
MEDIAN: $69,833
10%
50%
90%

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$0$121K
Salary $50,433 - $121,641
Bonus $395.94 - $9,863
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,354 - $120,805
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 20

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Customer Relationship Management (CRM) Business Analyst

A customer relationship management (CRM) business analyst is a position found within many organizations and consultant firms, which is responsible for managing and building customer relationships. This position will typically work within an office type of environment and keep weekday, daytime shifts. This position will work within a team of other personnel specializing in customer relationship management. While most organizations require their CRM business analyst to attain a bachelor’s degree in a field such as business administration, customer service, marketing, or management, more organizations are requiring a master’s degree in one of these fields. They are also requiring extensive experience within customer service and/or market research.

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Customer Relationship Management (CRM) Business Analyst Tasks

  • Identify user needs from user requests and develop strategies by which to meet those needs.
  • Critically evaluate information from multiple sources and clearly indicate quality of final analysis.
  • Communicate complex data in comprehensible ways.
  • Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.
  • Analyze and report on complex data to meet customer needs.

Customer Relationship Management (CRM) Business Analyst Job Listings

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Business Analyst

Gender

Female
63 %
Male
38 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
41%
5-9 years
18%
10-19 years
36%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Relationship Management (CRM) Business Analyst Salaries

Mid-Career
▲4%

Experienced
▲1%

National Average
$70,000

▼11%

Skills That Affect Customer Relationship Management (CRM) Business Analyst Salaries

Project Management
▲47%

Customer Relationship Management (CRM)
▲18%

Salesforce
▲8%

National Average
$70,000


Data Analysis
▼13%

Microsoft Excel
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

1-4 years
41%
5-9 years
18%
10-19 years
36%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 95%
dental benefits
Dental: 90%
vision benefits
Vision: 90%
no benefits
None:
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