Customer Service Traffic and Scheduling Analyst, Call Center Salary

Call Center Customer Service Traffic and Scheduling Analysts in the United States take home approximately $48K annually on average. Medical and dental benefits are awarded to a strong majority, and just over a half earn vision coverage. Women make up a slight majority of Call Center Customer Service Traffic and Scheduling Analysts (56 percent) survey respondents. Most Call Center Customer Service Traffic and Scheduling Analysts report high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$42,000 - $54,853
$49K
MEDIAN: $49,382
50%

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$15.12 - $20.51
$17
MEDIAN: $16.78
50%

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$0$56K
Salary $49,382
Bonus $1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,928 - $56,664
  • Country: United States
  • Currency: USD
  • Updated: 18 Oct 2017
  • Individuals Reporting: 7
Hourly Data $0$25
Hourly Rate $16.78
Overtime $22.38
Annual Data $0$56K
Bonus $1,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,928 - $56,664
  • Country: United States
  • Currency: USD
  • Updated: 18 Oct 2017
  • Individuals Reporting: 8

Job Description for Customer Service Traffic and Scheduling Analyst, Call Center

  • Collates and analyzes scheduling and staffing data.
  • Estimates and projects optimal staffing level based on historical data.
  • Collates and analyzes data relating to volume of inbound calls.
  • Trends historical data according to volume of call traffic against established metrics.
  • Collates and analyzes data relating to volume of inbound calls, scheduling and staffing of the call center/customer support operations.

Customer Service Traffic and Scheduling Analyst, Call Center Job Listings

Key Stats for Customer Service Traffic and Scheduling Analyst, Call Center

Gender

Female
63 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
67%
5-9 years
27%
10-19 years
7%

Experience Affects Customer Service Traffic and Scheduling Analyst, Call Center Salaries

Experienced
▲20%

Mid-Career
▲19%

National Average
$42,000

Entry-Level
▼21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
63 %
Male
38 %

Years of Experience

1-4 years
67%
5-9 years
27%
10-19 years
7%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 60%
vision benefits
Vision: 40%
no benefits
None: 30%