Based on 99 responses, the job of Customer Support Engineer has received a job satisfaction rating of 3.78 out of 5. On average, Customer Support Engineers are highly satisfied with their job.
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Q: What is it like working as a Customer Support Engineer?
August 2017
"No advice."
Customer Support Engineer in Atlanta:
Be reliable, willing to learn new things and go after it. Take great care of your customers and they will take great care of you.
December 2018
"Great place and inclusive culture."
Customer Support Engineer in Singapore:
Pros: More challenging than any other country. Highly demanding. Cross cultural.
Cons: Stressful
August 2016
"The Customer Always Comes First, and is ALWAYS Right."
Customer Support Engineer:
You've heard the above before. However, always work by these 3 rules at Sungard.
RULE 1 Despite what you have been "told", unless you receive a non-expire email. NEVER say "No", or "We can't...". If you do, you will find the limb you are standing on has been cut out from under you.
No one in the entire management structure will back you up, you become the sacrificial lamb, with the full force of management on your back. It will cost you in merit, or bonus $.
RULE 2 If you receive an email that states you, your team, or your business segment can not fulfil the request. You should still approach the issue with CAUTION, as you will not be able to forward the email to the client as proof of you were told, without impacting on the relationship you have built with your customer.
The email is only meant for internal use, it is your get out of jail card. However, keep in mind the individual that provided you the email will NEVER FORGET you used it.
RULE 3 NEVER, NEVER, EVER SAY NO.
September 2016
"More learning was given."
Customer Support Engineer:
Make sure you learn as much about your new company system processes as quickly as you can.
November 2016
"Good."
Customer Support Engineer:
Pros: Their anyone learn more.
Many training.
Online.
Classroom training.
Cons: Low salary.
No direct communcation between employee and admin person.
July 2017
"Nice beaches, friendly people and very affordable."
Customer Support Engineer in Port Elizabeth:
Pros: Everything is close-by, whether it be malls, place of work or beaches.
The people are very friendly and easy to get along with.
Cons: There's no growth regarding work.
February 2016
Customer Support Engineer:
Pros: Learn new things.
Cons: Lot of stress.