Average Customer Support Engineer Salary

$66,013
Avg. SalaryShow Hourly Rate
$4,473
Bonus
$6,000
Commission
$3,500
Profit Sharing
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The average salary for a Customer Support Engineer is $66,013.
10%
$44k
MEDIAN
$66k
90%
$97k
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United States (change)
Salary
$44k - $97k
Bonus
$582 - $10k
Profit Sharing
$291 - $10k
Commission
$0 - $6k
Total Pay
$41k - $101k

Your Market Worth Over Time

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Job Description for Customer Support Engineer

Customer Support Engineer Tasks
  • Directly troubleshoot and solve technical issues with customers.
  • Document customer needs, problems, interventions and interactions, informing clients as changes occur.
  • Use debugging tools, simulations, and scripts to isolate and fix problems.
  • Guide and assist with installations and technical training, including documentation.

Job Satisfaction for Customer Support Engineer

3.8 out of 5
(96)
Highly Satisfied
13Reviews

Popular Employer Salaries for Customer Support Engineer

The top respondents for the job title Customer Support Engineer are from the companies Cisco Systems Inc, NCR Corp and ASML Lithography. Reported salaries are highest at Pratt and Whitney where the average pay is $81,000. Other companies that offer high salaries for this role include Osisoft, Inc. and Cisco Systems Inc, earning around $76,275 and $68,306, respectively. NCR Corp pays the lowest at around $45,009. Actuate Corporation and Axium, Inc. also pay on the lower end of the scale, paying $53,246 and $67,321, respectively.

Customer Support Engineer Job Listings

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Popular Skills for Customer Support Engineer

Skills in Cisco Networking and Network Support are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Customer Service and Troubleshooting.

Pay by Experience Level for Customer Support Engineer

An entry-level Customer Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $62,499 based on 49 salaries. An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation of $61,479 based on 268 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $66,323 based on 135 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of $85,067 based on 79 salaries. In their late career (20 years and higher), employees earn an average total compensation of $85,805.
Employees with Customer Support Engineer in their job title in San Jose, California earn an average of 50.6% more than the national average. These job titles also find higher than average salaries in San Francisco, California (23.1% more) and Dallas, Texas (15.1% more). The lowest salaries can be found in Chicago, Illinois (7.5% less) and Raleigh, North Carolina (4.0% less).

Years of Experience

This data is based on 589 survey responses.
Entry Level
8.3%
Early Career
45.5%
Mid Career
22.9%
Experienced
13.4%
Late Career
9.8%