The average salary for a Customer Support Engineer is $66,013.
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Job Description for Customer Support Engineer
Customer support engineers respond to customer inquiries about technical problems through an Internet-based system, telephone calls, and email. They must have strong communication skills, both verbal and written, and be able to work under pressure to solve the technical problems for personal and business clients. The customer support engineer documents calls from clients and provides troubleshooting help to find the problem and isolate it. They then must find the resolution and ensure the cli…Read more
Customer Support Engineer Tasks
- Directly troubleshoot and solve technical issues with customers.
- Document customer needs, problems, interventions and interactions, informing clients as changes occur.
- Use debugging tools, simulations, and scripts to isolate and fix problems.
- Guide and assist with installations and technical training, including documentation.
Job Satisfaction for Customer Support Engineer
Popular Employer Salaries for Customer Support Engineer
The top respondents for the job title Customer Support Engineer are from the companies Cisco Systems Inc, NCR Corp and ASML Lithography. Reported salaries are highest at Pratt and Whitney where the average pay is $81,000. Other companies that offer high salaries for this role include Osisoft, Inc. and Cisco Systems Inc, earning around $76,275 and $68,306, respectively. NCR Corp pays the lowest at around $45,009. Actuate Corporation and Axium, Inc. also pay on the lower end of the scale, paying $53,246 and $67,321, respectively.
Customer Support Engineer Job Listings
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Popular Skills for Customer Support Engineer
Skills in Cisco Networking and Network Support are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Customer Service and Troubleshooting.
Pay by Experience Level for Customer Support Engineer
An entry-level Customer Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $62,499 based on 49 salaries. An early career Customer Support Engineer with 1-4 years of experience earns an average total compensation of $61,479 based on 268 salaries. A mid-career Customer Support Engineer with 5-9 years of experience earns an average total compensation of $66,323 based on 135 salaries. An experienced Customer Support Engineer with 10-19 years of experience earns an average total compensation of $85,067 based on 79 salaries. In their late career (20 years and higher), employees earn an average total compensation of $85,805.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Support Engineer in their job title in San Jose, California earn an average of 50.6% more than the national average. These job titles also find higher than average salaries in San Francisco, California (23.1% more) and Dallas, Texas (15.1% more). The lowest salaries can be found in Chicago, Illinois (7.5% less) and Raleigh, North Carolina (4.0% less).
Years of Experience
This data is based on 589 survey responses.
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