Front Desk Clerk Reviews

3.7
(307)
Highly Satisfied
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Based on 307 responses, the job of Front Desk Clerk has received a job satisfaction rating of 3.73 out of 5. On average, Front Desk Clerks are highly satisfied with their job.
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Q: What is it like working as a Front Desk Clerk?

March 2015
Front Desk Clerk:
Pros: Meeting new people.
Cons: Frusterating at times, rude guests.
April 2015
"What it's like to be a front desk clerk at a hotel."
Front Desk Clerk:
Pros: Constantly meeting new people.
Cons: Office Conditions, Stress level.
April 2015
"Surprisingly pleasant. ...usually."
Front Desk Clerk:
Pros: Dealing with friendly people......
Cons: Unruly guests...rude customers. ...
May 2015
"Corporate culture."
Front Desk Clerk:
Pros: Working alone in my office, do research for the company president, travel arrangements.
Cons: Micro managed, several bosses or who think they are my bosses. Telephone calls all day an most calls are for the wrong division. No motivation whatsoever for the employees. Dealing with customer complaints.
June 2015
"Hard work."
Front Desk Clerk:
Pros: Working with my guests and being a part of their vacation and good experiences while they are there.
Cons: Being under appreciated by my manager and my guests.
July 2015
"It is interactive but very repetetive."
Front Desk Clerk:
Pros: Working with my colleagues, speaking with guests.
Cons: Very repetetive, not challenging.
October 2015
"The management."
Front Desk Clerk:
Pros: This job looks and sounds easy but it is not. There are many rules to follow, and processes that need to be followed. This allows structure in the workplace. It makes me feel safe.
Cons: The bad is actually the good. By were we are located, rules are constantly being broken, and cause trouble in the hotel, and me who tries to follow them. Management does little to do anything and blames the clerks for things that happen in the hotel and does nothing to correct it. Management allows very questionable people into the hotel and allows them to stay for long periods of time with out paying, and if the guest leaves without paying his bill he blames the clerks for it, even though we tell him about almost daily. Also he sometimes allows them back, whether or not they pay their back bill or not, its up to him, and allows them to rack up another one.