Help Desk Operator Salary

A Help Desk Operator earns an average wage of $16.24 per hour. Most people with this job move on to other positions after 10 years in this career.

$31,678 - $40,337
$35K
MEDIAN: $35,493
50%

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$10.21 - $25.45
$10
$15
$25
MEDIAN: $15.48
10%
50%
90%

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$0$44K
Salary $35,493
Bonus $200.00
Profit Sharing $350.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,638 - $44,698
  • Country: United States
  • Currency: USD
  • Updated: 22 Sep 2017
  • Individuals Reporting: 8
Hourly Data $0$25
Hourly Rate $10.21 - $25.45
Overtime $15.00
Annual Data $0$44K
Bonus $200.00
Profit Sharing $350.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,638 - $44,698
  • Country: United States
  • Currency: USD
  • Updated: 22 Sep 2017
  • Individuals Reporting: 12

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Help Desk Operator

The help desk operator is the first line of support in IT operations troubleshooting. The help desk operator’s primary goal is to ensure customer satisfaction by resolving problems and issues in a timely and efficient manner. It is the help desk operator’s responsibility to accurately document customer interaction, track progress of a resolution, and work with staff and users to find a resolution.

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Help Desk Operator Tasks

  • Monitor system status and alerts, including antivirus and backups.
  • Perform routine backups and data migrations.
  • Assess problem severity and involve appropriate IT staff or provide user training.
  • Configure, troubleshoot, and upgrade computers and software remotely or in person.

Help Desk Operator Job Listings

Related Job Salaries

Key Stats for Help Desk Operator

Gender

Female
55 %
Male
45 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
20%
1-4 years
35%
5-9 years
15%
10-19 years
25%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Operator Salaries

Mid-Career
▲1%

National Average
$34,000

Entry-Level
▼2%

Skills That Affect Help Desk Operator Salaries

Help Desk / Desktop Support
▲1%

National Average
$34,000

Microsoft Excel
▼2%

Microsoft Office
▼4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

Less than 1 year
20%
1-4 years
35%
5-9 years
15%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 73%
vision benefits
Vision: 45%
no benefits
None: 9%
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