Information Technology (IT) Support Specialist Advice

Q: What is it like working as an Information Technology (IT) Support Specialist?

Information Technology (IT) Support Specialist in Seattle:
"Technical Support Specialist."
Provide tier 2 support to end users facing issues with their computers, printers, network (wired & wireless) as well as account provisioning/support. Basically, it's our job to make sure everyone feels supported, that we are closing as many tickets as possible and only escalate to a sys admin / program manager when there are system configuration issues that are out of our scope of work. It's a great way to learn about multiple applications, gain more skills and figure out where you want to head to for the future (career wise).

Information Technology (IT) Support Specialist in Hilo:
"Wish I would have asked for more income at hiring."
Be sure you always push for the median income level of your skill set, never take anything less.

Information Technology (IT) Support Specialist in Minneapolis:
"I love IT work."
Pros: It is nice and the job is nice.
Cons: None.

Information Technology (IT) Support Specialist in Little Rock:
"Traffic jams, many accidents and high crime."
Pros: Nothing.
Cons: Crime.

Information Technology (IT) Support Specialist in Glendive:
"Great people."
Pros: The people, DCC, location.
Cons: Economy, location, Glendive size.

Information Technology (IT) Support Specialist in Chicago:
"Growth Potential."
Network with your peers.

Information Technology (IT) Support Specialist in Abilene:
"Management Cares.. But, not about retention."
Pros: Atmosphere, Values, Management.
Cons: Pay compared to the rest of the nation, Incentives, Insurance Rates.