$47,183
Avg. Salary

Average additional compensation for this job:

Bonus

$1,223

Profit Sharing

$1,920

Commission

$1,233

An Information Technology (IT) Support Specialist earns an average salary of $45,691 per year. Most people with this job move on to other positions after 20 years in this career.

$33,733 - $69,867
$34K
$47K
$70K
MEDIAN: $47,183
10%
50%
90%

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$13.30 - $26.47
$13
$18
$26
MEDIAN: $18.40
10%
50%
90%

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$0$69K
Salary $33,733 - $69,867
Bonus $0.00 - $5,370
Profit Sharing $207 - $6,973
Commission $405 - $21,305
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,730 - $66,821
  • Country: United States
  • Currency: USD
  • Updated: 9 Sep 2018
  • Individuals Reporting: 4,631
Hourly Data $0$41
Hourly Rate $13.30 - $26.47
Overtime $19.30 - $41.38
Annual Data $0$66K
Bonus $0.00 - $5,370
Commission $405 - $21,305
Profit Sharing $207 - $6,973
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,730 - $66,821
  • Country: United States
  • Currency: USD
  • Updated: 9 Sep 2018
  • Individuals Reporting: 3,417

Job Description for Information Technology (IT) Support Specialist

The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

Read More...

Information Technology (IT) Support Specialist Tasks

  • Maintain and troubleshoot devices and systems, hardware, and software.
  • Document system performance, bugs, debugging, and program requirements.
  • Follow maintenance protocols to ensure systems are secure and ready for users.
  • Lead design and deployment of servers, directories, wireless, backups, and personal devices.

Popular Employer Salaries for Information Technology (IT) Support Specialist

Common Career Paths for Information Technology (IT) Support Specialist


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Information Technology (IT) Support Specialist Job Listings

Popular Skills for Information Technology (IT) Support Specialist

Pay by Experience Level for Information Technology (IT) Support Specialist

Pay by Experience for an Information Technology (IT) Support Specialist has a positive trend. An entry-level Information Technology (IT) Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 2,248 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Information Technology (IT) Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 1,103 salaries. An experienced Information Technology (IT) Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 859 salaries. An Information Technology (IT) Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 267 salaries.

Pay Difference by Location

National Average: $43,926

Larger city markers indicate a job is popular in that location.

Information Technology (IT) Support Specialist Reviews

Q: What is it like working as an Information Technology (IT) Support Specialist?

Information Technology (IT) Support Specialist in Abilene:
"Management Cares.. But, not about retention."
Pros: Atmosphere, Values, Management.
Cons: Pay compared to the rest of the nation, Incentives, Insurance Rates.

Information Technology (IT) Support Specialist in Avon:
"Work."
Pros: Always learning.
Cons: Poor management and pay.

Information Technology (IT) Support Specialist in Dalton:
"I love my job."
Pros: We stay busy and run lean. I'm much needed and love fixing problems.
Cons: We run lean. Constantly behind and the company is growing fast.

Information Technology (IT) Support Specialist in San Diego:
"Excellent Job Position for Entry Into the IT Industry."
Pros: Provide second level technical support to both on-site and remote users. Responsible for imaging PCs. Installing and/or troubleshooting software updates. Knowledgeable in desktop and laptop computer hardware. Knowledge of Windows 7 operating system. Knowledgeable with Office 2007. Knowledge of virus/malware removal software and procedures Competencies.
Cons:

Information Technology (IT) Support Specialist in Spokane:
"Its a great job!"
Pros: Its amazing, I love it.
Cons: Underpaid.

Information Technology (IT) Support Specialist in Gretna:
"A Truly Thankless Job."
Pros: I get to do what I love in terms of computers and technology.
Cons: You don't really exist until something goes wrong. I don't care for the overall culture at my job.

Information Technology (IT) Support Specialist in Lake Worth:
"Value."
Pros: The flexibility and stress-free job environment.
Cons: Not much communication about future improvements.

Related Job Salaries

Key Stats for Information Technology (IT) Support Specialist

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1554 votes.
Less than 1 year
4%
1-4 years
45%
5-9 years
24%
10-19 years
20%
20 years or more
7%

Experience Affects Information Technology (IT) Support Specialist Salaries

▲26%

▲16%

▲5%

National Average
$44,000

▼10%

Skills That Affect Information Technology (IT) Support Specialist Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1554 votes.

Gender

Female
16 %
Male
84 %

Years of Experience

Less than 1 year
4%
1-4 years
45%
5-9 years
24%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 70%
vision benefits
Vision: 60%
no benefits
None: 19%