Network Support Engineer Salary
Men make up the majority of Network Support Engineers in the United States, bringing in about $60K annually. The most influential factor affecting pay for this group is location, though years of experience and the individual firm have a (lesser) impact as well. Most report receiving medical coverage from their employers and a large number collect dental insurance. The majority of individuals in this role claim moderate levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.
|Salary||$41,762 - $86,594|
|Bonus||$1,007 - $9,899|
|Total Pay (||$38,868 - $91,932|
|Hourly Rate||$13.23 - $40.69|
|Overtime||$19.23 - $61.11|
|Bonus||$1,007 - $9,899|
|Total Pay (||$38,868 - $91,932|
Job Description for Network Support Engineer
A network support engineer is a position in the information technology (IT) field concerned mostly with the development and ongoing upkeep of various Internet, intranet, and online storage capabilities for a company. They normally work for larger companies that rely on online connectivity to do business. The engineer may be concerned with two aspects of network functionality. For companies that rely on online retail sales from outside customers, the quality of servers provide access to the Internet at large is important. The engineer must work to ensure there are redundant systems that keep the site online at all times.Read More...
The other side of the networking equation involves internal communication requirements a company may have. Larger companies typically maintain an intranet to facilitate the easy and secure transmission of data and information. The network support engineer works to ensure this intranet is constantly maintained and that employees needing access have the available hardware in the form of smartphones, tablets, and computers to do so. For employers such as banks and other financial institutions, secure internal Internet connections are necessary to connect to central market and exchanges as well.
In addition to maintaining this connectivity, the other major issue for a network support engineer is security. They must maintain outside server connections in a retail environment so that consumer data is protected in a transparent way that follows best practice norms in the industry. For internal networks, the support engineer works to ensure that employees use only accepted protocols for access, and the engineer must monitor all connected devices constantly for malware and virus intrusions.
The network support engineer normally works during regular business hours, but it is not unusual for the IT requirements of a company to require network engineers to be “on call” and available to handle any emergency situations that arise.
Network support engineers typically have either a bachelor's degree in computer science, engineering, or a related field. Some employers also accept persons for employment with relevant training from vocational or technical institutions. The engineer likely needs to maintain some sort of certifications for working with various operating systems as required by the company. (Copyright 2017 PayScale.com)
Network Support Engineer Tasks
- Identify, replicate, and troubleshoot to resolve customer network problems.
- Document all customer interaction, including configuration and network requirements.
- Provide high quality customer service, including training and offering preventative solutions.
- Assess technical needs and metrics to provide strategic assessments and reports.
Network Support Engineer Job Listings
Popular Employer Salaries for Network Support Engineer
Those at F5 Networks, Inc. can expect to make the most, with the company offering a median salary of $76K.
Southern Graphic Systems Inc offers the lowest pay in the field with a median salary of just $55K. There's also little variation in pay at the company, with pay ranging from $53K to $57K.
Popular Skills for Network Support Engineer
Survey results suggest that Network Support Engineers put a wide range of professional skills to use. Most notably, skills in Network Management / Administration, Network Support, Troubleshooting, and Switching and Routing are correlated to pay that is above average, with boosts between 5 percent and 7 percent. Skills that are correlated to lower pay, on the other hand, include Windows NT / 2000 / XP Networking and Cisco Networking. Most people familiar with Network Support also know Cisco Networking and Network Management / Administration.
Pay by Experience Level for Network Support Engineer
Pay by Experience for a Network Support Engineer has a positive trend. An entry-level Network Support Engineer with less than 5 years of experience can expect to earn an average total compensation of $55,000 based on 95 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Network Support Engineer with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $63,000 based on 44 salaries. An experienced Network Support Engineer which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $76,000 based on 29 salaries. A Network Support Engineer with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $76,000 based on 6 salaries.
Pay Difference by Location
For Network Support Engineers, busy San Francisco offers a higher-than-average pay rate, 34 percent above the national average. Network Support Engineers can also look forward to large paychecks in cities like Seattle (+28 percent), New York (+26 percent), Spokane (+26 percent), and Atlanta (+12 percent). Trailing the national average by 7 percent, Louisville is the market with the smallest paychecks.
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Key Stats for Network Support Engineer
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