Telemarketing Manager Salary
Pay for Telemarketing Managers in the United States is very modest at just $43K per year. Female Telemarketing Managers survey participants are more prevalent than men — 61 percent of professionals. Job satisfaction is considered about average by most people in this profession. Nearly two in five enjoy medical while close to one-fourth get dental coverage. Vision coverage is also available to slightly less than one-fifth. The numbers in this rundown were provided by PayScale's salary survey participants.
|Salary||$28,828 - $74,190|
|Bonus||$-0.50 - $11,635|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$23,284 - $71,531|
|Hourly Rate||$9.84 - $25.17|
|Bonus||$-0.50 - $11,635|
|Total Pay (||$23,284 - $71,531|
Job Description for Telemarketing Manager
A telemarketing manager oversees a group of telemarketers. These employees usually work at a call center market services and products to customers over the phone.Read More...
The manager may establish realistic and motivating sales goals. The manager may also work on acquiring call lists and leads for staff members. In some positions, the manager will be rewarded by commissions, based on the performance of the team. It may also be essential to determine objectives, strategies, and plans of action, while identifying strengths and weaknesses that exist. Reports may have to be created by the manager, including forecasts of monthly, quarterly, and annual revenues. A budget may be given to the manager, so it is important to perform tasks within these means. The manager may have to speak to customers when calls have been escalated. In some jobs, the telemarketing staff will be in charge of creating leads for business-to-business sales, and the manager will be in charge of talking to these potential clients if interest in the products or services is expressed.
Therefore, strong telephone and communication skills are important. Also, strong knowledge of the company offerings and products is essential. It is important to determine areas that need improvement and to administer training accordingly. The call center environment can become quite noisy, so high tolerance to this type of situation is necessary. Since this is a management position, general managing duties, such as hiring and firing, scheduling, and carrying out employee evaluations, are usually expected. Payroll duties may also be carried out by the telemarketing manager in some positions. (Copyright 2017 PayScale.com)
Telemarketing Manager Tasks
- Train and manage telemarketing team with the aim to improve performance over time.
- Resolve customer problems, complaints, and inquiries.
- Track and analyze metrics, and provide reports on performance.
- Develop call scripts and formulas to improve results.
Telemarketing Manager Job Listings
Pay by Experience Level for Telemarketing Manager
Pay by Experience for a Telemarketing Manager has a positive trend. An entry-level Telemarketing Manager with less than 5 years of experience can expect to earn an average total compensation of $34,000 based on 12 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Telemarketing Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 10 salaries. An experienced Telemarketing Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 11 salaries. A Telemarketing Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $70,000 based on 9 salaries.
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Key Stats for Telemarketing Manager
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