Years of Experience
Those who have five to nine years of work experience see average pay of $20.73 per hour. The greater proportion of employees (64 percent) report one to four years of experience and bring home median pay of $10.92 per hour.
The highest average salaries go to Information Technology Support Specialists, who bring in close to around $16.09 per hour, though Senior Technical Consultants are not far behind at $11.19 along with Call Center Representatives (about $10.94) and Customer Service Representatives (approximately $10.06).
Residents of Rochester, N.Y. pick up paychecks that are higher than any other city — the median salary is $11.85 per hour; other top-paying cities include Syracuse, N.Y. ($10.72) and Alexandria, La. (around $10.00). Across its U.S. offices, the state of Florida pays Sutherland Global Services Inc. the most — about $16.25 per hour on average.
Certifications and Degrees
Comptia A+ Service Technicians are compensated at a much higher rate than non-authorized workers, bringing in close to $17.00 per hour. At Sutherland Global Services Inc., employees who hold a Bachelor's Degree receive the highest pay at approximately $10.94.
The best-paying skill to have in this role appears to be Information Technology Support; employees who claim this ability report median compensation of around $21.98 per hour. It's pretty common to find people here who know Customer Service; just over two-fifths consider it a key competency. Other skills in demand are Call Center, System Administration, and Customer Relations.
Benefits and Perks
Nearly all respondents plan for retirement by taking advantage of the company-sponsored 401(k) program. A solid majority of respondents have health insurance, and benefits for a majority of workers also include dental insurance. Some other advantages of working at Sutherland Global Services Inc. are life insurance.