Information Technology Specialists represent the higher end of the earnings spectrum — in fact, median pay for this job is the highest at $19.91 per hour — though Information Technology Support Specialists, Technical Support Consultants, and Senior Technical Consultants also do fairly well at $16.09, around $14.25, and approximately $11.00, respectively. With salaries averaging about $10.08, Customer Service Representatives are among the lowest paid at Sutherland Global Services Inc.
Years of Experience
Respondents who have been working for five to nine years make $20.73 per hour on average. Overall, the greater share of Sutherland Global Services Inc. folks have one to four years of experience and earn an average about $11.67 per hour.
Residents of Rochester, N.Y. pick up paychecks that are higher than any other city — the median salary is $12.17 per hour; other top-paying cities include Tulsa, Okla. ($11.45) and Syracuse, N.Y. ($10.48). By state, Sutherland Global Services Inc. pays its Florida employees the most; the pay rate there is approximately $16.25 per hour.
Certifications and Degrees
Monetary compensation comes to around $17.00 per hour for Comptia A+ Service Technicians, far surpassing the earnings of non-credentialed workers. Sutherland Global Services Inc. compensates Certificate (Cert)-holders the most at $13.49 per hour.
In this role, the best-paying skill appears to be System Administration; individuals who claim it among their capabilities enjoy a higher median salary of around $21.05 per hour. It's pretty common to find people here who know Customer Service; over a third consider it a key competency. Some other standard skills here are Microsoft Excel, Information Technology Support, and Microsoft Word.
Benefits and Perks
To plan for old age, most respondents maintain savings accounts through the company's 401(k) plan. Health insurance comes as part of the deal for a solid majority of survey participants, and just over a half of workers report receiving dental coverage as well. A few more workplace perks are life insurance.