AED 123,524
Avg. Salary

Average additional compensation for this job:

Bonus

AED 7,122

Profit Sharing

AED 2,000

Commission

AED 18,500

The average salary for an Assistant Manager, Customer Service is AED 122,905 per year. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience strongly influences income for this job.

AED 17,037 - AED 258,381
AED 17K
AED 120K
AED 260K
MEDIAN: AED 123,524
10%
50%
90%
AED 0AED 260K
Salary AED 17,037 - AED 258,381
Bonus AED 10.14 - AED 39,453
Profit Sharing AED 0.00 - AED 98,633
Commission AED 18,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 17,921 - AED 260,924
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 80

Job Description for Assistant Manager, Customer Service

Assistant managers of customer service facilitate the operations of the customer service department by communicating goals to employees and training them to properly handle customer-service situations. The assistant manager must maintain close relationships with the entire customer service team and provide instruction and help as needed. They also are expected to work alongside other administration to coordinate departmental efforts. The assistant manager also must be able to understand content presented during meetings (such as data trends and graphical representations) and how it may affect their team. In order to qualify for this position, candidates typically are expected to hold a bachelor’s degree. Applicants are also expected to have several years' experience in management. They also must have exceptional interpersonal and management skills. (Copyright 2018 PayScale.com)


Assistant Manager, Customer Service Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Assistant Manager, Customer Service Job Listings

Pay Difference by Location

National Average: AED 137,340

Larger city markers indicate a job is popular in that location.

Key Stats for Assistant Manager, Customer Service

Gender

Female
26 %
Male
74 %
Less than 1 year
4%
1-4 years
24%
5-9 years
40%
10-19 years
30%
20 years or more
3%

Experience Affects Assistant Manager, Customer Service Salaries

▲32%

▲5%

National Average
AED 137,000

▼34%

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
4%
1-4 years
24%
5-9 years
40%
10-19 years
30%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 98%
dental benefits
Dental: 29%
vision benefits
Vision: 26%
no benefits
None: 2%