The average salary for a Customer Service Manager is AED 189,396 per year. People in this job generally don't have more than 20 years' experience. Experience strongly influences income for this job.

AED 57,138 - AED 431,628
AED 57K
AED 190K
AED 430K
MEDIAN: AED 190,111
10%
50%
90%
AED 0AED 451K
Salary AED 57,138 - AED 431,628
Bonus AED 776 - AED 61,825
Profit Sharing AED 240
Commission AED 25,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 57,138 - AED 451,080
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 20 Jan 2018
  • Individuals Reporting: 174

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Pay By Employer

$0$79K

$27,154

Food Lion
31 profiles
$32,508

$28,902

$54,241

$37,092

AT&T Inc.
11 profiles
$54,500

Michaels Stores
11 profiles
$25,271

Bank of The West
10 profiles
$47,495

U.S. Bank
10 profiles
$48,980

$44,000

Customer Service Manager Job Listings

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of AED 120,000 based on 50 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AED 166,000 based on 84 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AED 224,000 based on 75 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AED 290,000 based on 8 salaries.

Pay Difference by Location

National Average: AED 194,751

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
37 %
Male
63 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
1%
1-4 years
18%
5-9 years
35%
10-19 years
41%
20 years or more
5%

Experience Affects Customer Service Manager Salaries

▲49%

▲15%

National Average
AED 195,000

▼15%

▼38%

Skills That Affect Customer Service Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
37 %
Male
63 %

Years of Experience

Less than 1 year
1%
1-4 years
18%
5-9 years
35%
10-19 years
41%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 32%
vision benefits
Vision: 22%
no benefits
None: 11%