The average salary for a Service Delivery Manager is AED 261,455 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on income for this job.

AED 75,048 - AED 543,622
AED 75K
AED 260K
AED 540K
MEDIAN: AED 263,777
10%
50%
90%
AED 0AED 598K
Salary AED 75,048 - AED 543,622
Bonus AED 1,021 - AED 83,191
Profit Sharing AED 22,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 79,354 - AED 598,025
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 20 Jan 2018
  • Individuals Reporting: 118

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Pay By Employer

$0$165K

$96,799

$38,762

$100,808

$99,500

$100,176

Atos Origin
14 profiles
$118,430

$109,469

TEKsystems, Inc
14 profiles
$102,651

Dell, Inc.
12 profiles
$102,439

$55,389

Service Delivery Manager Job Listings

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of AED 204,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AED 259,000 based on 47 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AED 292,000 based on 74 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AED 384,000 based on 9 salaries.

Pay Difference by Location

National Average: AED 281,134

Larger city markers indicate a job is popular in that location.

Service Delivery Manager Reviews

Q: What is it like working as a Service Delivery Manager?

Service Delivery Manager in Abu Dhabi:
"Hiring, Training, Managing."
Pros: Flexibility. Keep visiting branches and meeting people, managing people.
Cons: Traveling for long distances.

Related Job Salaries

Key Stats for Service Delivery Manager

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
1%
1-4 years
10%
5-9 years
24%
10-19 years
58%
20 years or more
8%

Experience Affects Service Delivery Manager Salaries

▲37%

▲4%

National Average
AED 281,000

▼8%

▼27%

Skills That Affect Service Delivery Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
10%
5-9 years
24%
10-19 years
58%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 31%
vision benefits
Vision: 22%
no benefits
None: 5%