The average salary for a Service Delivery Manager is AED 256,168 per year. People in this job generally don't have more than 20 years' experience. Experience has a moderate effect on income for this job.

AED 67,405 - AED 528,529
AED 67K
AED 250K
AED 530K
MEDIAN: AED 252,810
10%
50%
90%
AED 0AED 593K
Salary AED 67,405 - AED 528,529
Bonus AED 1,007 - AED 84,430
Profit Sharing AED 39,305
Commission AED 175,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 77,944 - AED 593,716
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 19 May 2018
  • Individuals Reporting: 112

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

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Service Delivery Manager Tasks

  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Pay By Employer

$0$183K

$97,597

$99,145

$38,640

$107,500

$55,389

$109,469

TEKsystems, Inc
14 profiles
$102,651

$96,000

Atos Origin
12 profiles
$115,922

Ericsson Inc.
11 profiles
$70,318

Service Delivery Manager Job Listings

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of AED 196,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AED 254,000 based on 46 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AED 291,000 based on 75 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AED 384,000 based on 9 salaries.

Pay Difference by Location

National Average: AED 268,963

Larger city markers indicate a job is popular in that location.

Service Delivery Manager Reviews

Q: What is it like working as a Service Delivery Manager?

Service Delivery Manager in Abu Dhabi:
"Hiring, Training, Managing."
Pros: Flexibility. Keep visiting branches and meeting people, managing people.
Cons: Traveling for long distances.

Related Job Salaries

Key Stats for Service Delivery Manager

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
1%
1-4 years
11%
5-9 years
22%
10-19 years
58%
20 years or more
8%

Experience Affects Service Delivery Manager Salaries

▲43%

▲8%

National Average
AED 269,000

▼6%

▼27%

Skills That Affect Service Delivery Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
11%
5-9 years
22%
10-19 years
58%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 94%
dental benefits
Dental: 31%
vision benefits
Vision: 22%
no benefits
None: 5%