Customer Service Manager with Microsoft Office Skills Salary (United Arab Emirates)

A Customer Service Manager with Microsoft Office skills earns an average salary of AED 164,225 per year. Most people with this job move on to other positions after 20 years in this field. Experience has a moderate effect on income for this job.

AED 66,154 - AED 422,363
AED 66K
AED 190K
AED 420K
MEDIAN: AED 188,673
10%
50%
90%
AED 0AED 447K
Salary AED 66,154 - AED 422,363
Bonus AED 776 - AED 51,826
Profit Sharing AED 10,997
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 66,154 - AED 447,002
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 45

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Pay Difference by Location

National Average: AED 188,673

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Manager

Gender

Female
28 %
Male
72 %
1-4 years
24%
5-9 years
27%
10-19 years
47%
20 years or more
2%

Experience Affects Customer Service Manager Salaries

▲14%

National Average
AED 189,000

▼24%

▼36%

Gender

Female
28 %
Male
72 %

Years of Experience

1-4 years
24%
5-9 years
27%
10-19 years
47%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 26%
vision benefits
Vision: 19%
no benefits
None: 14%