The average salary for a Mid-Career Customer Service Representative (CSR) is AED 70,216 per year.

AED 28,466 - AED 160,260
AED 28K
AED 70K
AED 160K
MEDIAN: AED 70,216
10%
50%
90%
AED 12.13 - AED 3,030
AED 25
MEDIAN: AED 25.00
50%
AED 0AED 180K
Salary AED 28,466 - AED 160,260
Bonus AED 502 - AED 23,834
Profit Sharing AED 3,019
Commission AED 3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 29,545 - AED 180,872
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 8 Dec 2017
  • Individuals Reporting: 169
Hourly Data AED 0AED 3K
Hourly Rate AED 25.00
Overtime AED 0.00 - AED 1,454
Annual Data AED 0AED 180K
Bonus AED 502 - AED 23,834
Commission AED 3,500
Profit Sharing AED 3,019
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 29,545 - AED 180,872
  • Country: United States
  • Currency: AED
  • Updated: 8 Dec 2017
  • Individuals Reporting: 5

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: AED 71,678

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Representative (CSR)

Gender

Female
45 %
Male
55 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
5-9 years
89%
10-19 years
11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
45 %
Male
55 %

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 23%
vision benefits
Vision: 20%
no benefits
None: 9%