Customer Service Team Leader Salary (United Arab Emirates)
The average pay for a Customer Service Team Leader is AED 94,366 per year. Experience has a moderate effect on income for this job. A skill in Team Leadership is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.
|Range||AED 0AED 241K|
|Salary||AED 47,627 - AED 164,886|
|Bonus||AED 1,353 - AED 54,000|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|AED 48,552 - AED 241,610|
Job Description for Customer Service Team Leader
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.Read More...
One of the team leaders' main task is help associates with customer service queries. Team leaders also handle escalated queries or calls, those which agents generally can't handle on their own or in which a supervisor is requested by a customer. To handle escalated calls, a team leader should be empathetic and patient. Team leaders also hold team meetings, so the ability to speak in front of a group is also needed. Depending on the company, team leaders are sometimes required to grade calls, in which they listen to associates' phone calls and grade them on elements such as handle time, scripting, and sales. They also supervise team members' performance and discipline team members as necessary. (Copyright 2018 PayScale.com)
Customer Service Team Leader Tasks
- Lead a team of customer service representatives, define standards, and determine goals or objectives.
- Handle customer inquiries.
- Train existing and new employees in topics such as safety, standards, and team language.
- Research and follow up on account or service problems to identify and solve root causes.
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