The average pay for a Customer Service Team Leader is AED 94,366 per year. Experience has a moderate effect on income for this job. A skill in Team Leadership is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

AED 47,627 - AED 164,886
AED 48K
AED 95K
AED 160K
MEDIAN: AED 94,812
10%
50%
90%
AED 0AED 241K
Salary AED 47,627 - AED 164,886
Bonus AED 1,353 - AED 54,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 48,552 - AED 241,610
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 14 Jul 2018
  • Individuals Reporting: 75

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Pay Difference by Location

National Average: AED 96,739

Larger city markers indicate a job is popular in that location.

Customer Service Team Leader Reviews

Q: What is it like working as a Customer Service Team Leader?

Customer Service Team Leader in Dubai:
"Cororate culture, flexibility, international clients."
Pros: Dynamic nature of the job.
Cons: Corporate culture.

Related Job Salaries

Key Stats for Customer Service Team Leader

Gender

Female
32 %
Male
68 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.
Less than 1 year
3%
1-4 years
44%
5-9 years
36%
10-19 years
18%

Experience Affects Customer Service Team Leader Salaries

▲31%

▲14%

National Average
AED 97,000

▼15%

Skills That Affect Customer Service Team Leader Salaries


National Average
AED 97,000



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 2 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
3%
1-4 years
44%
5-9 years
36%
10-19 years
18%

Common Health Benefits

medical benefits
Medical: 96%
dental benefits
Dental: 23%
vision benefits
Vision: 13%
no benefits
None: 4%