The average salary for a Senior Technical Support Engineer in Dubai is AED 166,042 per year. People in this job generally don't have more than 20 years' experience.

AED 70,160 - AED 425,743
AED 70K
AED 170K
AED 430K
MEDIAN: AED 166,042
10%
50%
90%
AED 0AED 425K
Salary AED 70,160 - AED 425,743
Bonus AED 5,152 - AED 40,134
Profit Sharing AED 1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 73,229 - AED 425,743
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 16 Feb 2018
  • Individuals Reporting: 37

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.

Senior Technical Support Engineer Job Listings

Key Stats for Senior Technical Support Engineer

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
5%
5-9 years
57%
10-19 years
38%

Experience Affects Senior Technical Support Engineer Salaries

▲6%

National Average
AED 168,000

▼4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Years of Experience

1-4 years
5%
5-9 years
57%
10-19 years
38%

Common Health Benefits

medical benefits
Medical: 93%
dental benefits
Dental: 36%
vision benefits
Vision: 32%
no benefits
None: 7%