A Service Team Leader earns an average salary of AED 79,200 per year. People in this job generally don't have more than 10 years' experience.

AED 23,494 - AED 290,874
AED 23K
AED 79K
AED 290K
MEDIAN: AED 79,200
10%
50%
90%
AED 0AED 342K
Salary AED 23,494 - AED 290,874
Bonus AED 3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 26,386 - AED 342,000
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 8 Dec 2017
  • Individuals Reporting: 23

Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks

  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
  • Investigate and resolve problems.
  • Coach and train staff.

Service Team Leader Job Listings

Pay Difference by Location

National Average: AED 87,600

Larger city markers indicate a job is popular in that location.

Key Stats for Service Team Leader

1-4 years
29%
5-9 years
54%
10-19 years
17%

Experience Affects Service Team Leader Salaries

National Average
AED 88,000

▼10%

▼10%

Years of Experience

1-4 years
29%
5-9 years
54%
10-19 years
17%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 30%
vision benefits
Vision: 20%
no benefits
None: