A Service Team Leader earns an average salary of AED 67,249 per year. People in this job generally don't have more than 10 years' experience.
|Range||AED 0AED 247K|
|Salary||AED 24,900 - AED 210,000|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|AED 26,498 - AED 247,301|
Job Description for Service Team Leader
The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.Read More...
Service team leader jobs usually require at least a high school diploma or equivalent; a bachelor's degree in business, sales, or another relevant field may be preferred. At least one to three years' experience in a sales or marketing environment. Excellent leadership, multitasking, and time-management skills are required, as is the ability to work on multiple projects at a time. Strong written and oral communication skills, attention to detail and the ability to work independently are important, as is the ability to sit and use a computer for extended periods of time. (Copyright 2018 PayScale.com)
Service Team Leader Tasks
- Lead a team in serving customers and ensuring compliance.
- Recruit, hire, and schedule staff.
- Investigate and resolve problems.
- Coach and train staff.