A Service Team Leader earns an average salary of AED 67,249 per year. People in this job generally don't have more than 10 years' experience.

AED 26,179 - AED 247,301
AED 26K
AED 67K
AED 250K
MEDIAN: AED 67,249
10%
50%
90%
AED 0AED 306K
Salary AED 26,179 - AED 247,301
Bonus AED 3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 26,612 - AED 306,386
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 17 Feb 2018
  • Individuals Reporting: 25

Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks

  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
  • Investigate and resolve problems.
  • Coach and train staff.

Service Team Leader Job Listings

Pay Difference by Location

National Average: AED 72,700

Larger city markers indicate a job is popular in that location.

Key Stats for Service Team Leader

1-4 years
31%
5-9 years
50%
10-19 years
19%

Experience Affects Service Team Leader Salaries

▲9%

▲9%

National Average
AED 73,000

Years of Experience

1-4 years
31%
5-9 years
50%
10-19 years
19%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 25%
vision benefits
Vision: 17%
no benefits
None: