The average salary for a Technical Support Manager in Dubai is AED 232,525 per year. Most people with this job move on to other positions after 20 years in this field.

AED 71,562 - AED 442,226
AED 72K
AED 230K
AED 440K
MEDIAN: AED 232,525
10%
50%
90%
AED 0AED 481K
Salary AED 71,562 - AED 442,226
Bonus AED 7,000 - AED 50,000
Profit Sharing AED 5,000
Commission AED 10,388
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 71,562 - AED 481,327
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 10 Dec 2017
  • Individuals Reporting: 51

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Key Stats for Technical Support Manager

Gender

Female
7 %
Male
93 %
1-4 years
8%
5-9 years
27%
10-19 years
59%
20 years or more
6%

Experience Affects Technical Support Manager Salaries

▲10%

National Average
AED 243,000

▼23%

Gender

Female
7 %
Male
93 %

Years of Experience

1-4 years
8%
5-9 years
27%
10-19 years
59%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 31%
vision benefits
Vision: 15%
no benefits
None: 10%