The average salary for a Call Center Supervisor in Australia is AU$60,849.
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AU$43k - AU$68k
AU$0 - AU$5k
AU$47k - AU$68k
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Job Description for Call Center Supervisor
Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and qua…Read more
Call Center Supervisor Tasks
- Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
- Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of the company's products or services.
- Supervise the day to day activities within the call center operations.
Explore the most common career paths for Call Center Supervisor. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Supervisor
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Call Center Supervisor Job Listings
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Pay by Experience Level for Call Center Supervisor
An early career Call Center Supervisor with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of AU$50,068 based on 9 salaries. A mid-career Call Center Supervisor with 5-9 years of experience earns an average total compensation of AU$63,033 based on 7 salaries. An experienced Call Center Supervisor with 10-19 years of experience earns an average total compensation of AU$63,721 based on 3 salaries.
Pay Difference by Location
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Years of Experience
This data is based on 19 survey responses.