The average salary for a Customer Service Manager in Australia is AU$64,897.
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What Do Customer Service Managers Do?
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer ser…Read more
Popular Employer Salaries for Customer Service Manager
The top respondents for the job title Customer Service Manager are from the companies Woolworths, Coles Myer Ltd and Commonwealth Bank of Australia. Reported salaries are highest at Commonwealth Bank of Australia where the average pay is AU$72,199. Woolworths pays the lowest at around AU$62,738.
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Somewhat common (8 - 20%)
Customer Service Manager Job Listings
What Are Popular Skills for Customer Service Managers?
Skills in People Management and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving, Customer Relationship Management (CRM) and Customer Service.
What is the Pay by Experience Level for Customer Service Managers?
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$56,728 based on 19 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of AU$60,754 based on 381 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of AU$65,996 based on 276 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of AU$73,230 based on 231 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$78,900.
Pay Difference by Location
Employees with Customer Service Manager in their job title in Melbourne, Victoria earn an average of 4.0% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (2.8% more). The lowest salaries can be found in Newcastle, New South Wales (18.3% less), Gold Coast, Queensland (11.9% less) and Adelaide, South Australia (8.9% less).
Years of Experience
This data is based on 996 survey responses.