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Average Customer Service Manager Salary in Australia

AU$64,897
Avg. SalaryShow Hourly Rate
AU$4,932
Bonus
AU$7,200
Commission
AU$1,000
Profit Sharing
What am I worth?
Get pay report
How should I pay?
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The average salary for a Customer Service Manager in Australia is AU$64,897.
10%
A$51k
MEDIAN
A$65k
90%
A$95k
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Salary
AU$51k - AU$95k
Bonus
AU$881 - AU$11k
Profit Sharing
AU$25 - AU$30k
Commission
AU$3k - AU$10k
Total Pay
AU$49k - AU$95k
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What Do Customer Service Managers Do?

Popular Employer Salaries for Customer Service Manager

The top respondents for the job title Customer Service Manager are from the companies Woolworths, Coles Myer Ltd and Commonwealth Bank of Australia. Reported salaries are highest at Commonwealth Bank of Australia where the average pay is AU$72,199. Woolworths pays the lowest at around AU$62,738.

Career Paths

Explore the most common career paths for Customer Service Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Manager Job Listings

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What Are Popular Skills for Customer Service Managers?

Skills in People Management and Team Leadership are correlated to pay that is above average. Skills that pay less than market rate include Problem Solving, Customer Relationship Management (CRM) and Customer Service.

What is the Pay by Experience Level for Customer Service Managers?

An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$56,728 based on 19 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of AU$60,754 based on 381 salaries. A mid-career Customer Service Manager with 5-9 years of experience earns an average total compensation of AU$65,996 based on 276 salaries. An experienced Customer Service Manager with 10-19 years of experience earns an average total compensation of AU$73,230 based on 231 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$78,900.
Employees with Customer Service Manager in their job title in Melbourne, Victoria earn an average of 4.0% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (2.8% more). The lowest salaries can be found in Newcastle, New South Wales (18.3% less), Gold Coast, Queensland (11.9% less) and Adelaide, South Australia (8.9% less).

Years of Experience

This data is based on 996 survey responses.
Entry Level
1.9%
Early Career
38.3%
Mid Career
27.7%
Experienced
23.2%
Late Career
8.9%

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