Avg. Base Salary (AUD)
The average salary for a Customer Service Manager is AU$66,831
What is the Pay by Experience Level for Customer Service Managers?
An entry-level Customer Service Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$59,631 based on 15 salaries. An early career Customer Service Manager with 1-4 years of experience earns an average total compensation of AU$62,727 based on 351 …Read more
What Do Customer Service Managers Do?
A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer …Read more
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.