AU$61,109
Avg. Salary
AU$25.81
Avg. Hourly Rate

Average additional compensation:

AU$4,789

Bonus

AU$750

Profit Sharing

AU$3,000

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Manager is AU$25.81 per hour.

The average pay for a Customer Service Manager is AU$61,109 per year.

10%
AU$20.31
10%
AU$25.81
50%
AU$35.63
90%
90%
MEDIAN AU$25.81
10%
AU$49k
10%
AU$61k
50%
AU$89k
90%
90%
MEDIAN AU$61,109
AU$48,991 - AU$88,595
AU$49K
AU$61K
AU$89K
MEDIAN: AU$61,109
10%
50%
90%
AU$20.31 - AU$35.63
AU$20
AU$26
AU$36
MEDIAN: AU$25.81
10%
50%
90%
AU$0AU$89K
Salary AU$48,991 - AU$88,595
Bonus AU$300 - AU$10,264
Profit Sharing AU$0.00 - AU$30,639
Commission AU$0.00 - AU$9,933
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$48,203 - AU$89,153
  • Country: Australia
  • Currency: AUD
  • Updated: 15 Apr 2019
  • Individuals Reporting: 934
Hourly Data AU$0AU$48
Hourly Rate AU$20.31 - AU$35.63
Overtime AU$0.00 - AU$48.48
Annual Data AU$0AU$89K
Bonus AU$300 - AU$10,264
Commission AU$0.00 - AU$9,933
Profit Sharing AU$0.00 - AU$30,639
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$48,203 - AU$89,153
  • Country: United States
  • Currency: AUD
  • Updated: 15 Apr 2019
  • Individuals Reporting: 122

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

Read More...

Customer Service Manager Pay By Employer

$0$79K

$27,692

$30,200

Food Lion
30 profiles
$32,822

$54,239

$36,911

$42,947

$41,860

Amazon.com Inc
11 profiles
$57,808

AT&T Inc.
11 profiles
$65,000

$31,883

Common Career Paths for Customer Service Manager


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Customer Service Manager Job Listings

Popular Skills for Customer Service Manager

Pay by Experience Level for Customer Service Manager

Pay by Experience for a Customer Service Manager has a positive trend. An entry-level Customer Service Manager with less than 5 years of experience can expect to earn an average total compensation of AU$55,000 based on 639 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$62,000 based on 448 salaries. An experienced Customer Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$70,000 based on 274 salaries. A Customer Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$75,000 based on 79 salaries.

Pay Difference by Location

3%

-3%

-3%

-6%

-7%

-8%

-9%

-12%

-13%

-13%

National Average: AU$61,441

Larger city markers indicate a job is popular in that location.

Customer Service Manager Reviews

Q: What is it like working as a Customer Service Manager?

Customer Service Manager in Newcastle:
"There is no support."
Pros: Love helping customers
Cons: When customers are rude to you and don’t give you enough time to fix their problems

Customer Service Manager in Maroochydore:
"Blessed."
Pros: Being near the beach
Cons: Lack of high paying rolls

Customer Service Manager in Sydney:
"I live in Sydney."
Pros: Amazing City.
Cons: Very busy.

Customer Service Manager in Melbourne:
"People."
Pros: The amount of people that I come into contact with every week from employees, colleges, customers and company representatives. It is always interesting talking and building relationships with a wide range of people.
Cons: Politics and office gossip, how quickly stories will go around not just the individual store but a whole area.

Customer Service Manager in Melbourne:
"Busy and challenging."
Pros: Variety. The day goes very fast. You meet lots of new people. It keeps you thinking, quick to respond to a question.
Cons: Can be tiring. You have to be motivated. If your having a bad day you can't let ut show.

Customer Service Manager in Bundaberg:
"Customer Service Manager."
Pros: We work together as a team and my colleagues are supportive.
Cons: Shift work and no weekend off, dealing with lots of inquiries.

Related Job Salaries

Key Stats for Customer Service Manager

Gender

Female
68 %
Male
32 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
Less than 1 year
3%
1-4 years
38%
5-9 years
31%
10-19 years
21%
20 years or more
8%

Experience Affects Customer Service Manager Salaries

▲22%

▲13%

▲1%

National Average
AU$61,000

▼10%

Skills That Affect Customer Service Manager Salaries



National Average
AU$61,000




Microsoft Office
▼5%

Microsoft Word
▼5%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
3%
1-4 years
38%
5-9 years
31%
10-19 years
21%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 4%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 95%