The average salary for a Computer / Network Support Technician is AU$54,368.
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AU$40k - AU$77k
AU$98 - AU$8k
AU$0 - AU$3k
AU$40k - AU$78k
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Job Description for Computer / Network Support Technician
A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires ex…Read more
Computer / Network Support Technician Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Computer / Network Support Technician Job Listings
Popular Skills for Computer / Network Support Technician
Network Management / Administration
Windows Operating System General Use
Windows NT / 2000 / XP Networking
Skills in Network Management / Administration, Windows Operating System General Use, Microsoft Office and Network Support are correlated to pay that is above average. Skills that pay less than market rate include Windows NT / 2000 / XP Networking.
Pay by Experience Level for Computer / Network Support Technician
An entry-level Computer / Network Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$43,357 based on 59 salaries. An early career Computer / Network Support Technician with 1-4 years of experience earns an average total compensation of AU$51,331 based on 148 salaries. A mid-career Computer / Network Support Technician with 5-9 years of experience earns an average total compensation of AU$59,918 based on 86 salaries. An experienced Computer / Network Support Technician with 10-19 years of experience earns an average total compensation of AU$61,168 based on 54 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$60,074.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Computer / Network Support Technician in their job title in Canberra, Australian Capital Territory (ACT) earn an average of 26.9% more than the national average. These job titles also find higher than average salaries in Melbourne, Victoria (7.3% more) and Perth, Western Australia (1.2% more). The lowest salaries can be found in Brisbane, Queensland (9.2% less), Adelaide, South Australia (3.4% less) and Sydney, New South Wales (0.3% less).
Years of Experience
This data is based on 362 survey responses.
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