The average pay for a Customer Service Coordinator is AU$50,396 per year. People in this job generally don't have more than 20 years' experience.

AU$40,339 - AU$63,478
AU$40K
AU$51K
AU$63K
MEDIAN: AU$50,529
10%
50%
90%
AU$18.40 - AU$29.48
AU$18
AU$23
AU$29
MEDIAN: AU$22.90
10%
50%
90%
AU$0AU$63K
Salary AU$40,339 - AU$63,478
Bonus AU$824 - AU$5,318
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,667 - AU$62,944
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 143
Hourly Data AU$0AU$32
Hourly Rate AU$18.40 - AU$29.48
Overtime AU$32.36
Annual Data AU$0AU$62K
Bonus AU$824 - AU$5,318
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,667 - AU$62,944
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 39

Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Common Career Paths for Customer Service Coordinator


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Customer Service Coordinator Job Listings

Pay by Experience Level for Customer Service Coordinator

Pay by Experience for a Customer Service Coordinator has a negative trend. An entry-level Customer Service Coordinator with less than 5 years of experience can expect to earn an average total compensation of AU$49,000 based on 116 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Coordinator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$54,000 based on 59 salaries. An experienced Customer Service Coordinator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$52,000 based on 41 salaries. A Customer Service Coordinator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$47,000 based on 8 salaries.

Pay Difference by Location

National Average: AU$50,345

Larger city markers indicate a job is popular in that location.

Customer Service Coordinator Reviews

Q: What is it like working as a Customer Service Coordinator?

Customer Service Coordinator in Melbourne:
"Great place to work."
Pros: I enjoy my job as although its always the same day in day out its always full of different challengers.
Cons: The drive too and from the workplace.

Related Job Salaries

Key Stats for Customer Service Coordinator

Gender

Female
81 %
Male
19 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
Less than 1 year
7%
1-4 years
47%
5-9 years
23%
10-19 years
19%
20 years or more
4%

Experience Affects Customer Service Coordinator Salaries

▲6%

▲4%

National Average
AU$50,000

▼3%

▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
81 %
Male
19 %

Years of Experience

Less than 1 year
7%
1-4 years
47%
5-9 years
23%
10-19 years
19%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 2%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 98%