Customer Service Coordinator in Melbourne, Victoria Salary (Australia)

The average salary for a Customer Service Coordinator in Melbourne, Victoria is AU$51,148 per year. Most people with this job move on to other positions after 20 years in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$39,875 - AU$63,060
AU$40K
AU$51K
AU$63K
MEDIAN: AU$51,148
10%
50%
90%
AU$21.43 - AU$26.41
AU$23
MEDIAN: AU$23.45
50%
AU$0AU$63K
Salary AU$39,875 - AU$63,060
Bonus AU$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,483 - AU$62,383
  • Country: Australia
  • Currency: AUD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 44
Hourly Data AU$0AU$26
Hourly Rate AU$23.45
Overtime AU$20.00
Annual Data AU$0AU$62K
Bonus AU$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$40,483 - AU$62,383
  • Country: United States
  • Currency: AUD
  • Updated: 5 Jan 2018
  • Individuals Reporting: 9

Job Description for Customer Service Coordinator

A customer service coordinator works to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services. The coordinator also works to alleviate customer complaints and processes customer orders for products and services. They also work to ensure the accuracy of customer and business records by obtaining information from the customer; the information gathered also is used to determine if any new products or services would benefit the customer. The customer service coordinator often communicates with the customer over the phone or through email. Depending on the customer's complaint or issue, the customer service coordinator may need to discuss the issue at length with the customer to adequately satisfy their concerns.

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Customer Service Coordinator Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Customer Service Coordinator Job Listings

Key Stats for Customer Service Coordinator

Gender

Female
68 %
Male
32 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
6%
1-4 years
40%
5-9 years
26%
10-19 years
26%
20 years or more
2%

Experience Affects Customer Service Coordinator Salaries

▲8%

▲2%

National Average
AU$51,000

▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
6%
1-4 years
40%
5-9 years
26%
10-19 years
26%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 97%