An Entry-Level Guest Services Agent earns an average wage of AU$20.14 per hour.

AU$37,604 - AU$50,365
AU$38K
AU$45K
AU$50K
MEDIAN: AU$44,701
10%
50%
90%
AU$18.04 - AU$24.17
AU$18
AU$20
AU$24
MEDIAN: AU$20.15
10%
50%
90%
AU$0AU$50K
Salary AU$37,604 - AU$50,365
Bonus AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,596 - AU$50,489
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 49
Hourly Data AU$0AU$24
Hourly Rate AU$18.04 - AU$24.17
Overtime AU$21.61
Annual Data AU$0AU$50K
Bonus AU$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,596 - AU$50,489
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 105

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Greet, register, and assign rooms to guests, and provide information and paperwork.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Calculate bills, collect payments and document interactions.

Guest Services Agent Job Listings

Pay Difference by Location

National Average: AU$42,826

Larger city markers indicate a job is popular in that location.

Key Stats for Guest Services Agent

Gender

Female
66 %
Male
34 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.
Less than 1 year
9%
1-4 years
80%
5-9 years
11%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 2 votes.

Gender

Female
66 %
Male
34 %

Common Health Benefits

medical benefits
Medical: 2%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 98%