The average salary for a Help Desk Team Leader in Australia is AU$69,810.
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AU$51k - AU$90k
AU$983 - AU$6k
AU$52k - AU$90k
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Job Description for Help Desk Team Leader
Help desk team leader positions are found in a variety of industries, but they are most common in information technology. Requirements for this job are mostly related to work experience, although some positions prefer a bachelor’s degree; additionally, most require a minimum of a high school diploma or equivalent. Work experience requirements depend on the company and pay level, but it usually includes at least two years in a help desk or customer service environment. Some positions may require …Read more
Help Desk Team Leader Tasks
- Lead help desk staff, setting schedules, evaluating performance, and creating standard protocols.
- Control work flow for tickets and long-term projects, and escalate issues as they arise.
- Build and maintain knowledge bases for users and help desk team.
- Interact with organization management to report metrics and to determine priorities and desired response times.
Help Desk Team Leader Job Listings
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Popular Skills for Help Desk Team Leader
Help Desk / Desktop Support (Tier 2)
Information Technology (IT) Support
Skills in Help Desk / Desktop Support (Tier 2), Information Technology (IT) Support and Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Systems Troubleshooting and Team Leadership.
Pay by Experience Level for Help Desk Team Leader
An early career Help Desk Team Leader with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of AU$69,014 based on 36 salaries. A mid-career Help Desk Team Leader with 5-9 years of experience earns an average total compensation of AU$73,134 based on 28 salaries. An experienced Help Desk Team Leader with 10-19 years of experience earns an average total compensation of AU$65,587 based on 12 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$85,533.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Help Desk Team Leader in their job title in Brisbane, Queensland earn an average of 9.6% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (5.8% more). The lowest salaries can be found in Melbourne, Victoria (9.8% less).
Years of Experience
This data is based on 83 survey responses.
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