The average pay for a Service Desk Manager is AU$79,071 per year. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay. People in this job generally don't have more than 20 years' experience.

AU$59,039 - AU$104,041
AU$59K
AU$79K
AU$100K
MEDIAN: AU$78,825
10%
50%
90%
AU$0AU$106K
Salary AU$59,039 - AU$104,041
Bonus AU$0.00 - AU$8,877
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$58,749 - AU$106,926
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 88

Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks

  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Service Desk Manager Job Listings

Pay Difference by Location

National Average: AU$79,494

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Service Desk Manager

Gender

Female
23 %
Male
77 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
38%
5-9 years
24%
10-19 years
31%
20 years or more
7%

Experience Affects Service Desk Manager Salaries

▲7%

▲4%

National Average
AU$79,000

▼6%

Skills That Affect Service Desk Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

1-4 years
38%
5-9 years
24%
10-19 years
31%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 5%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 95%