AU$80,319
Avg. Salary
AU$50.87
Avg. Hourly Rate
Help us gather more data! Is Service Desk Manager your job title? Find out what you're worth.

The average pay for a Service Desk Manager is AU$50.87 per hour.

The average pay for a Service Desk Manager is AU$80,319 per year.

10%
AU$0.00
10%
AU$50.87
50%
AU$0.00
90%
90%
MEDIAN AU$50.87
10%
AU$60k
10%
AU$80k
50%
AU$104k
90%
90%
MEDIAN AU$80,319
AU$59,987 - AU$103,646
AU$60K
AU$80K
AU$100K
MEDIAN: AU$80,319
10%
50%
90%
AU$0AU$108K
Salary AU$59,987 - AU$103,646
Bonus AU$0.00 - AU$12,822
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$60,102 - AU$108,944
  • Country: Australia
  • Currency: AUD
  • Updated: 21 Mar 2019
  • Individuals Reporting: 86

Job Description for Service Desk Manager

A service desk manager oversees a group of customer service agents and often works at a call center. This type of manager must make sure that a high level of service is maintained and all clients are satisfied; this can be done by continuous evaluation of service desk employees, as well as surveys for clients.

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Service Desk Manager Tasks
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.

Service Desk Manager Pay By Employer

$0$104K

Kaplan, Inc.
6 profiles
$92,900

Service Desk Manager Job Listings

Pay Difference by Location

1%

-5%

National Average: AU$80,964

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Service Desk Manager

Gender

Female
30 %
Male
70 %
1-4 years
38%
5-9 years
26%
10-19 years
30%
20 years or more
7%

Experience Affects Service Desk Manager Salaries

▲5%

▲2%

National Average
AU$81,000

▼8%

Skills That Affect Service Desk Manager Salaries

Gender

Female
30 %
Male
70 %

Years of Experience

1-4 years
38%
5-9 years
26%
10-19 years
30%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 1%
vision benefits
Vision: 1%
no benefits
None: 94%