AU$102,038
Avg. Salary
AU$31.71
Avg. Hourly Rate

Average additional compensation:

AU$9,991

Bonus

AU$1,024

Profit Sharing

AU$9,000

Commission

What am I worth?
How should I pay?

The average pay for a Service Delivery Manager is AU$31.71 per hour.

The average pay for a Service Delivery Manager is AU$102,038 per year.

AU$23.07
10%
AU$31.71
50%
AU$83.38
90%
MEDIAN AU$31.71
AU$71k
10%
AU$102k
50%
AU$146k
90%
MEDIAN AU$102,038
AU$70,686 - AU$145,773
AU$71K
AU$100K
AU$150K
MEDIAN: AU$102,038
10%
50%
90%
AU$23.07 - AU$83.38
AU$23
AU$32
AU$83
MEDIAN: AU$31.71
10%
50%
90%
AU$0AU$154K
Salary AU$70,686 - AU$145,773
Bonus AU$1,968 - AU$22,436
Profit Sharing AU$0.00 - AU$24,658
Commission AU$9,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$68,805 - AU$154,584
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Jan 2019
  • Individuals Reporting: 562
Hourly Data AU$0AU$107
Hourly Rate AU$23.07 - AU$83.38
Overtime AU$0.00 - AU$108
Annual Data AU$0AU$154K
Bonus AU$1,968 - AU$22,436
Commission AU$9,000
Profit Sharing AU$0.00 - AU$24,658
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$68,805 - AU$154,584
  • Country: United States
  • Currency: AUD
  • Updated: 17 Jan 2019
  • Individuals Reporting: 29

Job Description for Service Delivery Manager

Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients.

Read More...
Service Delivery Manager Tasks
  • Manage service delivery for a suite of customers and provide day to day operational guidance.
  • Act as the link between a variety of projects, customers, and resources.
  • Recommend solutions to problems and cost-effective strategies for clients.
  • Monitor team members to ensure that project milestones are met and delivered on time.
  • Design and execute techniques to enhance productivity and efficiency and reduce risks.

Service Delivery Manager Job Listings

Popular Skills for Service Delivery Manager

Pay by Experience Level for Service Delivery Manager

Pay by Experience for a Service Delivery Manager has a positive trend. An entry-level Service Delivery Manager with less than 5 years of experience can expect to earn an average total compensation of AU$86,000 based on 91 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Delivery Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$102,000 based on 109 salaries. An experienced Service Delivery Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$120,000 based on 133 salaries. A Service Delivery Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$115,000 based on 40 salaries.

Pay Difference by Location

15%

3%

-2%

-16%

National Average: AU$105,357

Larger city markers indicate a job is popular in that location.

Service Delivery Manager Reviews

Q: What is it like working as a Service Delivery Manager?

Service Delivery Manager in Brisbane:
"Brisbane is a great place to work."
Pros: The climate
Cons: the long commute

Service Delivery Manager in Melbourne:
"Great."
Pros: The lifestyle
Cons: Too many people

Service Delivery Manager in test:
"Corporate culture, work flexibility, office conditions."
Pros: Everything I like in my existing job.
Cons: Nothing is bad in existing employer.

Service Delivery Manager in Perth:
"Walk a fine line."
Be a champion for the people you manage and a problem solver for your client, all while protecting the interests of the Company you work for. This is the balance required to be successful in a delivery role.

Service Delivery Manager in Sydney:
"Communication is everthing."
Learn about different communication styles. What works for you may not be the best style for your directs. If you have ever heard the term 'herding cats' then you will know what is takes to get 30 individuals to a common goal.

Related Job Salaries

Key Stats for Service Delivery Manager

Gender

Female
23 %
Male
77 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.
Less than 1 year
2%
1-4 years
25%
5-9 years
23%
10-19 years
38%
20 years or more
12%

Experience Affects Service Delivery Manager Salaries

▲14%

▲10%

National Average
AU$105,000

▼3%

▼19%

Skills That Affect Service Delivery Manager Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 2 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
2%
1-4 years
25%
5-9 years
23%
10-19 years
38%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 14%
dental benefits
Dental: 7%
vision benefits
Vision: 6%
no benefits
None: 85%