The average salary for a Service Delivery Manager in Australia is AU$101,893.
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AU$71k - AU$144k
AU$2k - AU$23k
AU$495 - AU$28k
AU$0 - AU$9k
AU$69k - AU$153k
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Job Description for Service Delivery Manager
Service delivery mangers often are the first and only contact for a client who needs answers regarding information systems and their account. These managers must have the skills to conduct recovery exercises and be able to document every step and progress during the recovery. After every exercise, service delivery managers must create a formal report for the clients. Service delivery managers must be experts on recovery support, information availability, and managing service delivery for clien…Read more
Service Delivery Manager Tasks
- Manage service delivery for a suite of customers and provide day to day operational guidance.
- Act as the link between a variety of projects, customers, and resources.
- Recommend solutions to problems and cost-effective strategies for clients.
- Monitor team members to ensure that project milestones are met and delivered on time.
- Design and execute techniques to enhance productivity and efficiency and reduce risks.
Popular Employer Salaries for Service Delivery Manager
The top respondents for the job title Service Delivery Manager are from the companies Commonwealth Bank of Australia, Datacom and Fujitsu. Reported salaries are highest at Commonwealth Bank of Australia where the average pay is AU$136,507. Other companies that offer high salaries for this role include Fujitsu, earning around AU$114,968. Datacom pays the lowest at around AU$75,216. NEC Australia also pays on the lower end of the scale, paying AU$90,000.
Explore the most common career paths for Service Delivery Manager. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Service Delivery Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Service Delivery Manager Job Listings
Popular Skills for Service Delivery Manager
Customer Relationship Management (CRM)
Skills in People Management, Information Technology Infrastructure Library (ITIL), Project Management, Operations Management and Customer Relationship Management (CRM) are correlated to pay that is above average.
Pay by Experience Level for Service Delivery Manager
An entry-level Service Delivery Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$81,626 based on 59 salaries. An early career Service Delivery Manager with 1-4 years of experience earns an average total compensation of AU$88,921 based on 190 salaries. A mid-career Service Delivery Manager with 5-9 years of experience earns an average total compensation of AU$103,016 based on 209 salaries. An experienced Service Delivery Manager with 10-19 years of experience earns an average total compensation of AU$116,996 based on 249 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$120,846.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Service Delivery Manager in their job title in Canberra, Australian Capital Territory (ACT) earn an average of 10.5% more than the national average. These job titles also find higher than average salaries in Sydney, New South Wales (4.4% more) and Perth, Western Australia (3.2% more). The lowest salaries can be found in Gold Coast, Queensland (16.1% less), Brisbane, Queensland (7.1% less) and Melbourne, Victoria (1.6% less).
Years of Experience
This data is based on 771 survey responses.
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