A Mid-Career Service Team Leader earns an average wage of AU$26.26 per hour.

AU$39,800 - AU$100,808
AU$40K
AU$67K
AU$100K
MEDIAN: AU$67,186
10%
50%
90%
AU$22.72 - AU$33.11
AU$26
MEDIAN: AU$26.26
50%
AU$0AU$100K
Salary AU$39,800 - AU$100,808
Bonus AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,022 - AU$90,445
  • Country: Australia
  • Currency: AUD
  • Updated: 9 Dec 2017
  • Individuals Reporting: 22
Hourly Data AU$0AU$33
Hourly Rate AU$26.26
Annual Data AU$0AU$90K
Bonus AU$5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$41,022 - AU$90,445
  • Country: United States
  • Currency: AUD
  • Updated: 9 Dec 2017
  • Individuals Reporting: 9

Job Description for Service Team Leader

The service team leader is generally considered part of the customer service department. They are responsible for leading a team of customer service agents and technicians to ensure that all clients have a high-quality customer service experience. The service team leader's day-to-day responsibilities include interviewing, hiring, motivating, and coaching customer service representatives and technicians. Additionally, they are responsible for assisting the customer service manager with staff selection, training, and scheduling. The service team leader oversees the customer service "floor" and ensures any customer service complaints are handled efficiently and effectively. This position is generally full time, although overtime hours may be necessary during certain times of the year. A majority of time is spent in an office environment, though some outside travel to customer locations may be required.

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Service Team Leader Tasks

  • Lead a team in serving customers and ensuring compliance.
  • Recruit, hire, and schedule staff.
  • Investigate and resolve problems.
  • Coach and train staff.

Service Team Leader Job Listings

Pay Difference by Location

National Average: AU$65,368

Larger city markers indicate a job is popular in that location.

Key Stats for Service Team Leader

Gender

Female
47 %
Male
53 %
5-9 years
81%
10-19 years
19%

Gender

Female
47 %
Male
53 %

Common Health Benefits

medical benefits
Medical: 8%
dental benefits
Dental: 8%
vision benefits
Vision:
no benefits
None: 85%