AU$51,626
Avg. Salary

Average additional compensation for this job:

Bonus

AU$1,526

Profit Sharing

AU$1,017

A Support Technician, Information Technology (IT) earns an average salary of AU$51,779 per year. A skill in System Administration is associated with high pay for this job. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. People in this job generally don't have more than 20 years' experience.

AU$39,285 - AU$70,095
AU$39K
AU$52K
AU$70K
MEDIAN: AU$51,626
10%
50%
90%
AU$18.52 - AU$34.88
AU$19
AU$24
AU$35
MEDIAN: AU$24.32
10%
50%
90%
AU$0AU$71K
Salary AU$39,285 - AU$70,095
Bonus AU$0.00 - AU$9,002
Profit Sharing AU$1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,316 - AU$71,128
  • Country: Australia
  • Currency: AUD
  • Updated: 21 Jul 2018
  • Individuals Reporting: 581
Hourly Data AU$0AU$71
Hourly Rate AU$18.52 - AU$34.88
Hourly Tips AU$0.88
Overtime AU$0.00 - AU$71.48
Annual Data AU$0AU$71K
Bonus AU$0.00 - AU$9,002
Profit Sharing AU$1,017
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$39,316 - AU$71,128
  • Country: United States
  • Currency: AUD
  • Updated: 21 Jul 2018
  • Individuals Reporting: 185

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

Common Career Paths for Support Technician, Information Technology (IT)


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Support Technician, Information Technology (IT) Job Listings

Popular Skills for Support Technician, Information Technology (IT)

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of AU$50,000 based on 238 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$58,000 based on 107 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$62,000 based on 47 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$56,000 based on 10 salaries.

Pay Difference by Location

National Average: AU$51,483

Larger city markers indicate a job is popular in that location.

Support Technician, Information Technology (IT) Reviews

Q: What is it like working as a Support Technician, Information Technology (IT)?

Support Technician, Information Technology (IT) in Brisbane:
"Everyday is different."
Pros: Corporate culture.
Cons: Can not anticipate what is coming next. Stressful at times but enjoyable too.

Support Technician, Information Technology (IT) in Perth:
"Pathway to more."
Pros: IT is a high paced work environment where there is something more to learn - especially within the support role. Support is typically looked at as a entry level position that gives a person stepping stones to begin their career within IT, which I love. I love that I work with computers all day, and I love that I enable people to use technology.
Cons: The users suck - people are usually grumpy or using technology inefficiently and are set in their ways to change and adapt to growing technology.

Support Technician, Information Technology (IT) in Sydney:
"Wonderful experience."
Pros: Find out solution to problems and customer satisfaction.
Cons: Not finding out what the solution to a problem is.

Related Job Salaries

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
7 %
Male
93 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.
Less than 1 year
7%
1-4 years
54%
5-9 years
24%
10-19 years
13%
20 years or more
2%

Experience Affects Support Technician, Information Technology (IT) Salaries

▲20%

▲14%

▲9%

National Average
AU$51,000

▼3%

Skills That Affect Support Technician, Information Technology (IT) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
7 %
Male
93 %

Years of Experience

Less than 1 year
7%
1-4 years
54%
5-9 years
24%
10-19 years
13%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 6%
dental benefits
Dental: 3%
vision benefits
Vision: 3%
no benefits
None: 92%