The average salary for an Information Technology (IT) Support Specialist is AU$58,043 per year. Most people with this job move on to other positions after 20 years in this career.

AU$43,592 - AU$81,680
AU$44K
AU$59K
AU$82K
MEDIAN: AU$58,715
10%
50%
90%
AU$19.75 - AU$40.13
AU$20
AU$25
AU$40
MEDIAN: AU$25.24
10%
50%
90%
AU$0AU$83K
Salary AU$43,592 - AU$81,680
Bonus AU$0.00 - AU$7,450
Profit Sharing AU$0.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,889 - AU$83,281
  • Country: Australia
  • Currency: AUD
  • Updated: 21 Apr 2018
  • Individuals Reporting: 271
Hourly Data AU$0AU$5K
Hourly Rate AU$19.75 - AU$40.13
Overtime AU$30.20 - AU$5,960
Annual Data AU$0AU$83K
Bonus AU$0.00 - AU$7,450
Profit Sharing AU$0.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$42,889 - AU$83,281
  • Country: United States
  • Currency: AUD
  • Updated: 21 Apr 2018
  • Individuals Reporting: 74

Job Description for Information Technology (IT) Support Specialist

The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two. The position may require some physical activity such as lifting and moving computer equipment into place or crawling in tight spaces.

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Information Technology (IT) Support Specialist Tasks

  • Maintain and troubleshoot devices and systems, hardware, and software.
  • Document system performance, bugs, debugging, and program requirements.
  • Follow maintenance protocols to ensure systems are secure and ready for users.
  • Lead design and deployment of servers, directories, wireless, backups, and personal devices.

Common Career Paths for Information Technology (IT) Support Specialist


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Information Technology (IT) Support Specialist Job Listings

Pay by Experience Level for Information Technology (IT) Support Specialist

Pay by Experience for an Information Technology (IT) Support Specialist has a positive trend. An entry-level Information Technology (IT) Support Specialist with less than 5 years of experience can expect to earn an average total compensation of AU$52,000 based on 203 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. An Information Technology (IT) Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$62,000 based on 120 salaries. An experienced Information Technology (IT) Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$66,000 based on 64 salaries. An Information Technology (IT) Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$80,000 based on 10 salaries.

Pay Difference by Location

National Average: AU$57,845

Larger city markers indicate a job is popular in that location.

Information Technology (IT) Support Specialist Reviews

Q: What is it like working as an Information Technology (IT) Support Specialist?

Information Technology (IT) Support Specialist in Sydney:
Pros: Flexibility and freedom.
Cons: Not enough proactive people around to bounce ideas or start projects.

Related Job Salaries

Key Stats for Information Technology (IT) Support Specialist

Gender

Female
14 %
Male
86 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.
Less than 1 year
5%
1-4 years
44%
5-9 years
30%
10-19 years
18%
20 years or more
3%

Experience Affects Information Technology (IT) Support Specialist Salaries

▲39%

▲14%

▲6%

National Average
AU$58,000

▼10%

Skills That Affect Information Technology (IT) Support Specialist Salaries

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 6 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
5%
1-4 years
44%
5-9 years
30%
10-19 years
18%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 14%
dental benefits
Dental: 4%
vision benefits
Vision: 4%
no benefits
None: 86%