The average salary for a Mid-Career Application Support Analyst in Toronto, Ontario is C$66,494 per year.
|Salary||C$39,704 - C$84,586|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|C$40,261 - C$87,727|
Job Description for Application Support Analyst
Application support analysts assist users of computer and mobile applications. They must be able to think creatively in order to implement improvements, and they may also be involved in installing new software and making updates. Software must be tested prior to being implemented and then re-tested periodically.Read More...
Problems may be detected from areas where users have consistently reported problems, or when users are unable to complete certain tasks. These analysts may receive inquiries from clients through chat, email, or phone, so customer service skills are beneficial in this position. Application support analysts may also create frequently-asked-questions (FAQ) lists and troubleshooting guides to minimize the number of inquiries made. Problems and bugs that are reported should be researched, followed by resolutions, and problems should then continue to be monitored. These support analysts perform many tasks independently, but it's also important that they work well with others in technical positions to successfully obtain conclusions.
A bachelor's degree in computer science or a related field may be required for this position, and some employers require experience, which can be obtained from prior employment or internships, while others provide on-the-job training to qualified candidates. Application support analysts must also stay up-to-date with all changes in the technological field to keep their skills current. (Copyright 2018 PayScale.com)
Application Support Analyst Tasks
- Lead teams and projects to resolve complex technical issues.
- Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain.
- Proactively suggest ways of improving system stability, availability, performance and reliability.
- Assess, coordinate and review all issues and impacts associated with applications support and business processes.
- Work independently on escalated issues.
Application Support Analyst Job Listings
Key Stats for Application Support Analyst
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