Average Customer Service Representative (CSR) Hourly Pay in Canada

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The average hourly pay for a Customer Service Representative (CSR) in Canada is C$14.82.
MEDIAN C$14.82
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United States (change)
Hourly Rate
C$11 - C$20
C$306 - C$4,066
Profit Sharing
C$194 - C$3,892
C$206 - C$11,234
Total Pay
C$24,840 - C$47,644

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Job Description for Customer Service Representative (CSR)

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies Canadian Imperial Bank of Commerce (CIBC), BMO - Bank of Montreal and TD Canadatrust. Reported salaries are highest at TD Canadatrust where the average pay is C$15.95. Other companies that offer high salaries for this role include RBC Bank and Scotiabank, earning around C$15.42 and C$15.22, respectively. Scotia Bank pays the lowest at around C$14.47. Canadian Imperial Bank of Commerce (CIBC) and BMO - Bank of Montreal also pay on the lower end of the scale, paying C$14.79 and C$14.83, respectively.

Career Paths

Explore the most common career paths for Customer Service Representative (CSR). Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Representative (CSR)
Senior Customer Service Representative (...
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Skills in Customer Service, Problem Solving, Customer Relations, Data Entry and Call Center Operations are correlated to pay that is above average.

Pay by Experience Level for Customer Service Representative (CSR)

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$14.02 based on 363 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of C$14.52 based on 2,364 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$15.14 based on 1,113 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$15.73 based on 1,089 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$17.
Employees with Customer Service Representative (CSR) in their job title in Montréal, Québec earn an average of 4.8% more than the national average. These job titles also find higher than average salaries in Mississauga, Ontario (4.7% more) and Calgary, Alberta (3.8% more). The lowest salaries can be found in Winnipeg, Manitoba (10.7% less) and Vancouver, British Columbia (0.3% less).

Years of Experience

This data is based on 5,405 survey responses.
Entry Level
Early Career
Mid Career
Late Career