Average Customer Service Representative (CSR) Hourly Pay in Canada

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The average hourly pay for a Customer Service Representative (CSR) in Canada is C$15.16.
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Hourly Rate
C$12 - C$20
C$295 - C$4,012
Profit Sharing
C$203 - C$4,085
C$297 - C$10,304
Total Pay
C$26,014 - C$48,664
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What Do Customer Service Representative (CSR)s Do?

Customer Service Representative (CSR) Tasks
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

Job Satisfaction for Customer Service Representative (CSR)

3.6 out of 5
Highly Satisfied

Popular Employer Salaries for Customer Service Representative (CSR)

The top respondents for the job title Customer Service Representative (CSR) are from the companies Canadian Imperial Bank of Commerce (CIBC), TD Canadatrust and BMO - Bank of Montreal. Reported salaries are highest at TD Canadatrust where the average pay is C$16.17. Other companies that offer high salaries for this role include Scotiabank and Canadian Imperial Bank of Commerce (CIBC), earning around C$15.58 and C$15.56, respectively. National Money Mart pays the lowest at around C$13.79. BMO Financial Group and Scotia Bank also pay on the lower end of the scale, paying C$15.14 and C$15.20, respectively.

Customer Service Representative (CSR) Job Listings

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What Are Popular Skills for Customer Service Representative (CSR)s?

Skills in Customer Service, Problem Solving, Customer Relations and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Phone Support.

What is the Pay by Experience Level for Customer Service Representative (CSR)s?

An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$14.53 based on 327 salaries. An early career Customer Service Representative (CSR) with 1-4 years of experience earns an average total compensation of C$14.92 based on 2,158 salaries. A mid-career Customer Service Representative (CSR) with 5-9 years of experience earns an average total compensation of C$15.40 based on 1,003 salaries. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of C$15.99 based on 1,001 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$17.
Employees with Customer Service Representative (CSR) in their job title in Mississauga, Ontario earn an average of 4.8% more than the national average. These job titles also find higher than average salaries in Edmonton, Alberta (4.8% more) and Montréal, Québec (4.6% more). The lowest salaries can be found in Winnipeg, Manitoba (9.7% less).

Years of Experience

This data is based on 4,959 survey responses.
Entry Level
Early Career
Mid Career
Late Career