The average rate for a Customer Service Representative (CSR) is C$14.33 per hour. Skills that are associated with high pay for this job are Inside Sales and Data Processing. Most people with this job move on to other positions after 20 years in this field.

C$29,318 - C$50,289
C$29K
C$38K
C$50K
MEDIAN: C$38,297
10%
50%
90%
C$11.16 - C$19.41
C$11
C$14
C$19
MEDIAN: C$14.48
10%
50%
90%
C$0C$50K
Salary C$29,318 - C$50,289
Bonus C$353 - C$4,089
Profit Sharing C$201 - C$4,146
Commission C$202 - C$11,635
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,130 - C$46,453
  • Country: Canada
  • Currency: CAD
  • Updated: 19 May 2018
  • Individuals Reporting: 2,376
Hourly Data C$0C$31
Hourly Rate C$11.16 - C$19.41
Hourly Tips C$0.22 - C$8.30
Overtime C$8.26 - C$31.90
Annual Data C$0C$46K
Bonus C$353 - C$4,089
Commission C$202 - C$11,635
Profit Sharing C$201 - C$4,146
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,130 - C$46,453
  • Country: United States
  • Currency: CAD
  • Updated: 19 May 2018
  • Individuals Reporting: 3,623

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Customer Service Representative (CSR)

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of C$31,000 based on 1,805 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$34,000 based on 929 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$37,000 based on 754 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$40,000 based on 251 salaries.

Pay Difference by Location

National Average: C$32,830

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Niagara Falls:
"I really enjoy working in claims."
Pros: I really like helping people.
Cons: Something that I like least about my job is when an Insured is upset and I can't help them.

Customer Service Representative (CSR) in Chatham-Kent:
"Stress level."
Pros: Ability to assist people with problems.
Cons: Stress.

Customer Service Representative (CSR) in Toronto:
"Insurance Claims industry is unique."
Pros: High financial numbers. Good coworkers. Youthful company. Autonomy. Conversations with customers. Helping. Learning and development.
Cons: Redundant / Repetitive. Stress for lack of recognition in such a minor role. No growth. Endless cycle of same work requirements.

Customer Service Representative (CSR) in Hamilton:
"A very unappreciated important role within a company."
Pros: Coming to work on a day to day basis and having different things landing on my desk in which I can learn different things. Helping people with any problems concerning they have on a day to day basis.
Cons: Dealing with upset customers on a day to day basis who are never pleased as they are dealing with the topic of insurance.

Customer Service Representative (CSR) in Prince George:
"Good."
Pros: The pay and the fact that I can work from home or work in office.
Cons: Angry people who blame me personally for mistakes they themselves make.

Customer Service Representative (CSR) in Red Deer:
"I think its a good job when its busy."
Pros: The people, computer, filing.
Cons: Its to quiet, it not busy enough.

Customer Service Representative (CSR) in Kitchener:
"Fantastic."
Pros: The people, make it feel like family. The monthly bonus system, flexible working hours.
Cons: Like every office space. The gossip. Nothing else. Fantastic place to work.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 817 votes.
Less than 1 year
7%
1-4 years
44%
5-9 years
21%
10-19 years
20%
20 years or more
8%

Experience Affects Customer Service Representative (CSR) Salaries

▲21%

▲12%

▲5%

National Average
C$33,000

▼6%

Skills That Affect Customer Service Representative (CSR) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 817 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
7%
1-4 years
44%
5-9 years
21%
10-19 years
20%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 67%
vision benefits
Vision: 52%
no benefits
None: 24%