C$38,806
Avg. Salary
C$14.66
Avg. Hourly Rate

Average additional compensation:

C$1,215

Bonus

C$964

Profit Sharing

C$1,800

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Representative (CSR) is C$14.66 per hour.

The average pay for a Customer Service Representative (CSR) is C$38,806 per year.

C$11.31
10%
C$14.66
50%
C$19.63
90%
MEDIAN C$14.66
C$30k
10%
C$39k
50%
C$51k
90%
MEDIAN C$38,806
C$29,637 - C$50,837
C$30K
C$39K
C$51K
MEDIAN: C$38,806
10%
50%
90%
C$11.31 - C$19.63
C$11
C$15
C$20
MEDIAN: C$14.66
10%
50%
90%
C$0C$50K
Salary C$29,637 - C$50,837
Bonus C$311 - C$4,143
Profit Sharing C$195 - C$3,095
Commission C$204 - C$10,125
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,477 - C$47,179
  • Country: Canada
  • Currency: CAD
  • Updated: 16 Jan 2019
  • Individuals Reporting: 2,235
Hourly Data C$0C$31
Hourly Rate C$11.31 - C$19.63
Hourly Tips C$0.17 - C$7.88
Overtime C$9.81 - C$31.98
Annual Data C$0C$47K
Bonus C$311 - C$4,143
Commission C$204 - C$10,125
Profit Sharing C$195 - C$3,095
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,477 - C$47,179
  • Country: United States
  • Currency: CAD
  • Updated: 16 Jan 2019
  • Individuals Reporting: 3,407

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

Customer Service Representative (CSR) Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Representative (CSR) Pay By Employer

$0$45K

UnitedHealth Group
112 profiles
$31,757

$27,481

Alorica, Inc.
93 profiles
$21,374

$24,141

$29,974

$26,046

Verizon Wireless
71 profiles
$33,329

$22,461

Circlek
69 profiles
$18,118

$19,125

Common Career Paths for Customer Service Representative (CSR)


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Customer Service Representative (CSR) Job Listings

Popular Skills for Customer Service Representative (CSR)

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of C$31,000 based on 1,805 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$34,000 based on 929 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$37,000 based on 754 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$40,000 based on 251 salaries.

Pay Difference by Location

National Average: C$33,405

Larger city markers indicate a job is popular in that location.

Customer Service Representative (CSR) Advice

Q: What is it like working as a Customer Service Representative (CSR)?

Customer Service Representative (CSR) in Whitby:
"Pay."
Work elsewhere for you dont get paid enough.

Customer Service Representative (CSR) in Kirkland:
You need to care about customers to love this job otherwise find another job.

Customer Service Representative (CSR) in Markham:
"Comparison."
Pros: The people.
Cons: The pay.

Customer Service Representative (CSR) in Québec City:
"Good listening skills."
Pros: Helping people solve their problems.
Cons: Rude people who call and do not listen to you.

Customer Service Representative (CSR) in Calgary:
Pros: I like the environment of working with a team. To be successful in helping people know that they are looked after if a tragedy were to happen in their lives. The ones I work with are encouraging & building up my confidence.
Cons:

Customer Service Representative (CSR) in Kitchener:
"Good company"
Pros: Helping peoppe
Cons: Late shifts

Customer Service Representative (CSR) in Oakville:
"Loblaw Account Management - EXTREME STRESS - ON CALL 24/7"
Pros: Demand, Pressure, Customer.
Cons: Long hours Takes up personal life/time 80 % of the time.

Related Job Salaries

Key Stats for Customer Service Representative (CSR)

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 858 votes.
Less than 1 year
6%
1-4 years
44%
5-9 years
21%
10-19 years
21%
20 years or more
9%

Experience Affects Customer Service Representative (CSR) Salaries

▲19%

▲10%

▲3%

National Average
C$33,000

▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 858 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
21%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 67%
vision benefits
Vision: 52%
no benefits
None: 25%