A Computer / Network Support Technician earns an average salary of C$43,501 per year. Most people with this job move on to other positions after 20 years in this field. Skills that are associated with high pay for this job are Network Support, Internet Information Server (IIS), and Linux.

C$32,624 - C$61,383
C$33K
C$45K
C$61K
MEDIAN: C$44,858
10%
50%
90%
C$11.38 - C$31.09
C$11
C$20
C$31
MEDIAN: C$19.60
10%
50%
90%
C$0C$63K
Salary C$32,624 - C$61,383
Bonus C$4.97 - C$5,135
Profit Sharing C$200 - C$3,000
Commission C$1,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$28,424 - C$63,816
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 266
Hourly Data C$0C$58
Hourly Rate C$11.38 - C$31.09
Hourly Tips C$4.45
Overtime C$20.33 - C$58.72
Annual Data C$0C$63K
Bonus C$4.97 - C$5,135
Commission C$1,500
Profit Sharing C$200 - C$3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$28,424 - C$63,816
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 173

Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users. (Copyright 2018 PayScale.com)


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Common Career Paths for Computer / Network Support Technician


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Computer / Network Support Technician Job Listings

Popular Skills for Computer / Network Support Technician

Pay by Experience Level for Computer / Network Support Technician

Pay by Experience for a Computer / Network Support Technician has a positive trend. An entry-level Computer / Network Support Technician with less than 5 years of experience can expect to earn an average total compensation of C$40,000 based on 178 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer / Network Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$47,000 based on 87 salaries. An experienced Computer / Network Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$51,000 based on 67 salaries. A Computer / Network Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$69,000 based on 16 salaries.

Pay Difference by Location

National Average: C$44,124

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Computer / Network Support Technician

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.
Less than 1 year
10%
1-4 years
38%
5-9 years
27%
10-19 years
21%
20 years or more
5%

Experience Affects Computer / Network Support Technician Salaries

▲55%

▲16%

▲7%

National Average
C$44,000

▼10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
10%
1-4 years
38%
5-9 years
27%
10-19 years
21%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 66%
vision benefits
Vision: 52%
no benefits
None: 21%