The average pay for a Customer Relations Manager (CRM) is C$50,170 per year.

C$35,894 - C$76,490
C$36K
C$53K
C$76K
MEDIAN: C$52,968
10%
50%
90%
C$12.53 - C$18.66
C$13
C$15
C$19
MEDIAN: C$15.49
10%
50%
90%
C$0C$77K
Salary C$35,894 - C$76,490
Bonus C$498 - C$11,635
Profit Sharing C$800
Commission C$4,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,036 - C$77,334
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 91
Hourly Data C$0C$24
Hourly Rate C$12.53 - C$18.66
Overtime C$24.75
Annual Data C$0C$77K
Bonus C$498 - C$11,635
Commission C$4,000
Profit Sharing C$800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$32,036 - C$77,334
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 15

Job Description for Customer Relations Manager (CRM)

The position of customer relations manager (abbreviated as CRM in many companies, not to be confused with community relations manager) is usually a senior position in larger companies manufacturing consumer and commercial goods. The customer relations manager acts as a liaison between the company and its customers to ensure that product standards are being met and to address concerns related to manufacture and production. They normally then interface with the company and its engineering, development, and manufacturing divisions to determine if changes in products need to be made.

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Customer Relations Manager (CRM) Tasks

  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.

Customer Relations Manager (CRM) Pay By Employer

$0$41K

$38,452

Customer Relations Manager (CRM) Job Listings

Pay by Experience Level for Customer Relations Manager (CRM)

Pay by Experience for a Customer Relations Manager (CRM) has a positive trend. An entry-level Customer Relations Manager (CRM) with less than 5 years of experience can expect to earn an average total compensation of C$39,000 based on 18 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relations Manager (CRM) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$43,000 based on 16 salaries. An experienced Customer Relations Manager (CRM) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$50,000 based on 15 salaries. A Customer Relations Manager (CRM) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$51,000 based on 7 salaries.

Pay Difference by Location

National Average: C$51,649

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Relations Manager (CRM)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.
Less than 1 year
3%
1-4 years
33%
5-9 years
18%
10-19 years
35%
20 years or more
11%

Experience Affects Customer Relations Manager (CRM) Salaries

▼0%

National Average
C$52,000

▼3%

▼17%

▼25%

Skills That Affect Customer Relations Manager (CRM) Salaries

National Average
C$52,000

Customer Relationship Management (CRM)
▼3%



Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 20 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
18%
10-19 years
35%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 77%
vision benefits
Vision: 56%
no benefits
None: 15%