A Customer Relationship Management (CRM) Manager earns an average salary of C$72,000 per year. Pay for this job rises steadily for more experienced workers, but goes down noticeably for the few employees with more than 20 years' experience. A skill in Customer Relationship Management (CRM) is associated with high pay for this job.

C$41,217 - C$86,393
C$41K
C$68K
C$86K
MEDIAN: C$67,623
10%
50%
90%
C$15.48 - C$22.30
C$18
MEDIAN: C$18.00
50%
C$0C$92K
Salary C$41,217 - C$86,393
Bonus C$995 - C$11,857
Profit Sharing C$2,948
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$40,374 - C$92,149
  • Country: Canada
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 72
Hourly Data C$0C$22
Hourly Rate C$18.00
Annual Data C$0C$92K
Bonus C$995 - C$11,857
Profit Sharing C$2,948
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$40,374 - C$92,149
  • Country: United States
  • Currency: CAD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 5

Job Description for Customer Relationship Management (CRM) Manager

Customer relationship management (CRM) managers work in many types of industries to ensure organizations' success in profitability, reputation, and customer satisfaction. These professionals manage the relationship between the business and the consumer. A CRM manager is concerned with customer experience: How can the business improve the customer’s satisfaction and the likelihood that they return for future business? CRM managers also often work closely with the marketing department, providing employees with tools and technology to better serve customer needs.

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Customer Relationship Management (CRM) Manager Tasks

  • Develop and execute marketing campaign strategy and analyze campaign performance.
  • Communicate with internal and external partners to meet customer expectations.
  • Negotiate contract renewal, draft reports, and provide progress analysis.
  • Monitor and provide support on the implementation of service agreements.

Customer Relationship Management (CRM) Manager Job Listings

Pay by Experience Level for Customer Relationship Management (CRM) Manager

Pay by Experience for a Customer Relationship Management (CRM) Manager has a positive trend. An entry-level Customer Relationship Management (CRM) Manager with less than 5 years of experience can expect to earn an average total compensation of C$52,000 based on 7 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Relationship Management (CRM) Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$77,000 based on 9 salaries. An experienced Customer Relationship Management (CRM) Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$79,000 based on 7 salaries. A Customer Relationship Management (CRM) Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$70,000 based on 6 salaries.

Pay Difference by Location

National Average: C$69,076

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Relationship Management (CRM) Manager

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
1-4 years
26%
5-9 years
29%
10-19 years
36%
20 years or more
9%

Experience Affects Customer Relationship Management (CRM) Manager Salaries

▲14%

▲11%

▲1%

National Average
C$69,000

▼25%

Skills That Affect Customer Relationship Management (CRM) Manager Salaries




National Average
C$69,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

1-4 years
26%
5-9 years
29%
10-19 years
36%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 82%
vision benefits
Vision: 73%
no benefits
None: 7%