Customer Service Administrator Salary (Canada)
A Customer Service Administrator earns an average salary of C$38,822 per year.
|Salary||C$33,661 - C$54,099|
|Bonus||C$309 - C$5,081|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|C$30,522 - C$51,291|
|Hourly Rate||C$13.89 - C$22.24|
|Bonus||C$309 - C$5,081|
|Total Pay (||C$30,522 - C$51,291|
Job Description for Customer Service Administrator
A customer service administrator holds a supervisory position, handling customer inquiries and overseeing the needs and requirements of the customer service representatives working in their department. This is normally an office-type position that requires equal parts clerical skill and communications savvy.Read More...
Persons in this line of work are expected to be familiar with all aspects of customer service within their organization. They are a liaison between the company and the consumer. A customer service administrator is expected to handle customer complaints, questions, and suggestions in a friendly, professional manner. An administrator also ensure department-wide adherence to customer-service standards.
This position requires a person with excellent communications skills, both verbal and written. They must be able to think quickly and creatively in their interactions with customers, and they should set a good example for the customer service representatives they supervise. In certain situations, the customer service administrator may be called upon to provide an upper-level manager with department budgets and goals, and they are tasked with seeing that these plans are implemented successfully.
A customer service administrator is normally hired from within a company from service representatives based on ability and knowledge of the company’s products and services and skill in dealing with customer interactions. In some situations, a college or associate’s degree may be preferred for this position. A good knowledge of basic office software is also considered a plus. (Copyright 2018 PayScale.com)
Customer Service Administrator Tasks
- Manage client accounts and ensure orders are timely and specifications are met.
- Track metrics for success, including customer satisfaction.
- Document and track instructions for clients, including deadlines, troubleshooting tips, and estimated performance.
- Communicate frequently with sales team, clients, brokers, manufacturers, and other groups to reach deadlines.
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Pay by Experience Level for Customer Service Administrator
Pay by Experience for a Customer Service Administrator has a negative trend. An entry-level Customer Service Administrator with less than 5 years of experience can expect to earn an average total compensation of C$37,000 based on 28 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Administrator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$41,000 based on 15 salaries. An experienced Customer Service Administrator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$37,000 based on 12 salaries. A Customer Service Administrator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$36,000 based on 8 salaries.
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Key Stats for Customer Service Administrator
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