The average hourly pay for a Customer Service Agent in Canada is C$14.95.
Customer Service Agent by
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What Do Customer Service Agents Do?
Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.
Customer service agents typi…Read more
Customer Service Agent Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Job Satisfaction for Customer Service Agent
Popular Employer Salaries for Customer Service Agent
Explore the most common career paths for Customer Service Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
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Customer Service Representative (CSR)
Customer Service Supervisor
Somewhat common (8 - 20%)
Customer Service Agent Job Listings
What Are Popular Skills for Customer Service Agents?
Skills in Customer Service, Oral / Verbal Communication, Customer Relations, Data Entry and Problem Solving are correlated to pay that is above average.
What is the Pay by Experience Level for Customer Service Agents?
An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$14.55 based on 27 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of C$14.59 based on 110 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of C$15.86 based on 63 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of C$16.33 based on 44 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$18.
Pay Difference by Location
Employees with Customer Service Agent in their job title in Mississauga, Ontario earn an average of 21.5% more than the national average. These job titles also find higher than average salaries in Toronto, Ontario (2.8% more) and Ottawa, Ontario (0.3% more). The lowest salaries can be found in Winnipeg, Manitoba (16.1% less), Vancouver, British Columbia (4.1% less) and Montréal, Québec (0.1% less).
Years of Experience
This data is based on 269 survey responses.