C$39,470
Avg. Salary
C$14.76
Avg. Hourly Rate

Average additional compensation:

C$1,716

Bonus

C$1,200

Profit Sharing

C$2,400

Commission

What am I worth?
How should I pay?

The average pay for a Customer Service Agent is C$14.76 per hour.

The average pay for a Customer Service Agent is C$39,470 per year.

C$11.48
10%
C$14.76
50%
C$21.37
90%
MEDIAN C$14.76
C$30k
10%
C$39k
50%
C$51k
90%
MEDIAN C$39,470
C$30,109 - C$51,308
C$30K
C$39K
C$51K
MEDIAN: C$39,470
10%
50%
90%
C$11.48 - C$21.37
C$11
C$15
C$21
MEDIAN: C$14.76
10%
50%
90%
C$0C$51K
Salary C$30,109 - C$51,308
Bonus C$745 - C$6,040
Profit Sharing C$155 - C$6,302
Commission C$2,400
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,508 - C$50,586
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 106
Hourly Data C$0C$41
Hourly Rate C$11.48 - C$21.37
Hourly Tips C$0.50
Overtime C$11.44 - C$41.11
Annual Data C$0C$50K
Bonus C$745 - C$6,040
Commission C$2,400
Profit Sharing C$155 - C$6,302
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,508 - C$50,586
  • Country: United States
  • Currency: CAD
  • Updated: 17 Feb 2019
  • Individuals Reporting: 232

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

Read More...
Customer Service Agent Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Agent Pay By Employer

$0$64K

$31,931

Alorica, Inc.
14 profiles
$21,035

$21,578

$25,709

Sykes
11 profiles
$20,269

$33,402

Swissport
8 profiles
$24,700

$27,640

$22,456

$34,070

Common Career Paths for Customer Service Agent


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Customer Service Agent Job Listings

Pay by Experience Level for Customer Service Agent

Pay by Experience for a Customer Service Agent has a positive trend. An entry-level Customer Service Agent with less than 5 years of experience can expect to earn an average total compensation of C$30,000 based on 101 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$35,000 based on 57 salaries. An experienced Customer Service Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$39,000 based on 27 salaries. A Customer Service Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$41,000 based on 13 salaries.

Pay Difference by Location

43%

-1%

-1%

-5%

-11%

-24%

-24%

National Average: C$33,488

Larger city markers indicate a job is popular in that location.

Customer Service Agent Advice

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in Magog:
"Multi Task."
You have to be able to multi task and handle stress and be able to handle a number of different new situations.

Customer Service Agent in London:
"Fun haha."
Dont take anything personal its usually about the company.

Customer Service Agent in St Laurent:
"IT COULD BE VERY STRESSFUL."
Pros: Meeting new and interesting people .
Cons: Impatien customers.

Customer Service Agent in Victoria:
"very stressfull, always working with deadlines"
travel is a dying field, I would not recommend it as a sustainable career long term

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
67 %
Male
33 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.
Less than 1 year
7%
1-4 years
43%
5-9 years
26%
10-19 years
16%
20 years or more
9%

Experience Affects Customer Service Agent Salaries

▲21%

▲16%

▲5%

National Average
C$33,000

▼9%

Skills That Affect Customer Service Agent Salaries


National Average
C$33,000




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
26%
10-19 years
16%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 60%
vision benefits
Vision: 44%
no benefits
None: 26%