The average hourly pay for a Customer Service Associate in Canada is C$13.19.
Is Customer Service Associate your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
C$11 - C$17
C$99 - C$5,017
C$145 - C$997
C$197 - C$6,533
C$23,277 - C$44,413
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Customer Service Associate
Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. …Read more
Customer Service Associate Tasks
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
Job Satisfaction for Customer Service Associate
Popular Employer Salaries for Customer Service Associate
The top respondents for the job title Customer Service Associate are from the companies Wal-Mart Stores, Inc, Lowe's Home Improvement Inc. and Lowe's Companies, Inc. Reported salaries are highest at Lowe's Home Improvement Inc. where the average pay is C$13.76. Other companies that offer high salaries for this role include Lowe's Companies, Inc, earning around C$13.30. Wal-Mart Stores, Inc pays the lowest at around C$11.53. The Home Depot Inc. also pays on the lower end of the scale, paying C$12.90.
Customer Service Associate Job Listings
Search for more jobs
Popular Skills for Customer Service Associate
Avg. Hourly Rate
Skills in Customer Service, Oral / Verbal Communication, Cash Handling, Phone Support and Customer Relations are correlated to pay that is above average.
Pay by Experience Level for Customer Service Associate
An entry-level Customer Service Associate with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of C$12.57 based on 29 salaries. An early career Customer Service Associate with 1-4 years of experience earns an average total compensation of C$12.64 based on 168 salaries. A mid-career Customer Service Associate with 5-9 years of experience earns an average total compensation of C$13.39 based on 58 salaries. An experienced Customer Service Associate with 10-19 years of experience earns an average total compensation of C$14.59 based on 43 salaries. In their late career (20 years and higher), employees earn an average total compensation of C$14.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Associate in their job title in Edmonton, Alberta earn an average of 12.7% more than the national average. These job titles also find higher than average salaries in Toronto, Ontario (7.8% more) and Mississauga, Ontario (0.3% more). The lowest salaries can be found in Montréal, Québec (6.7% less), Calgary, Alberta (6.1% less) and Ottawa, Ontario (4.5% less).
Years of Experience
This data is based on 315 survey responses.
Related Job Salaries
C$14 - C$24
C$11 - C$20
C$11 - C$15
C$12 - C$19
C$11 - C$16
C$13 - C$22
C$14 - C$25
C$15 - C$28
C$14 - C$26
C$12 - C$20