A Customer Service Associate earns an average wage of C$12.17 per hour. Most people with this job move on to other positions after 20 years in this career.

C$29,151 - C$50,490
C$29K
C$37K
C$50K
MEDIAN: C$36,912
10%
50%
90%
C$10.65 - C$16.81
C$11
C$12
C$17
MEDIAN: C$12.10
10%
50%
90%
C$0C$50K
Salary C$29,151 - C$50,490
Bonus C$308 - C$4,122
Profit Sharing C$175 - C$950
Commission C$900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$22,493 - C$41,684
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 78
Hourly Data C$0C$26
Hourly Rate C$10.65 - C$16.81
Hourly Tips C$1.85
Overtime C$14.00 - C$26.86
Annual Data C$0C$41K
Bonus C$308 - C$4,122
Commission C$900
Profit Sharing C$175 - C$950
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$22,493 - C$41,684
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 263

Job Description for Customer Service Associate

Customer service associates have a variety of duties, the most important of which is assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude. They must be able to accurately read situations and address customer needs in a reliable and timely fashion. Often, customer service associates need to sit for long periods at a time, and they must be able to speak on the phone for long periods of time. Other duties required of customer service associates might include to word processing, data entry and other light office duties such as copying and filing. Customer service associates should possess a friendly upbeat personality, and they should be motivated, passionate, and love working with people.

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Customer Service Associate Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Popular Employer Salaries for Customer Service Associate

Common Career Paths for Customer Service Associate


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Customer Service Associate Job Listings

Popular Skills for Customer Service Associate

Pay by Experience Level for Customer Service Associate

Pay by Experience for a Customer Service Associate has a positive trend. An entry-level Customer Service Associate with less than 5 years of experience can expect to earn an average total compensation of C$26,000 based on 110 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Associate with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of C$30,000 based on 41 salaries. An experienced Customer Service Associate which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of C$31,000 based on 20 salaries. A Customer Service Associate with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of C$33,000 based on 10 salaries.

Pay Difference by Location

National Average: C$27,222

Larger city markers indicate a job is popular in that location.

Customer Service Associate Reviews

Q: What is it like working as a Customer Service Associate?

Customer Service Associate in Newmarket:
Pros: The people.
Cons: The money.

Related Job Salaries

Key Stats for Customer Service Associate

Gender

Female
75 %
Male
25 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 38 votes.
Less than 1 year
10%
1-4 years
49%
5-9 years
24%
10-19 years
11%
20 years or more
6%

Experience Affects Customer Service Associate Salaries

▲20%

▲14%

▲12%

National Average
C$27,000

▼3%

Skills That Affect Customer Service Associate Salaries

▲7%


National Average
C$27,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 38 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
10%
1-4 years
49%
5-9 years
24%
10-19 years
11%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 52%
dental benefits
Dental: 46%
vision benefits
Vision: 35%
no benefits
None: 43%