Late-Career Customer Service Representative (CSR) Salary (Canada)

The average pay for a Late-Career Customer Service Representative (CSR) is C$43,707 per year. The highest paying skills associated with this job are Customer Relationship Management (CRM) and Inside Sales.

C$32,418 - C$56,253
C$32K
C$43K
C$56K
MEDIAN: C$42,958
10%
50%
90%
C$11.75 - C$23.55
C$12
C$16
C$24
MEDIAN: C$16.12
10%
50%
90%
C$0C$56K
Salary C$32,418 - C$56,253
Bonus C$325 - C$3,800
Profit Sharing C$1,900
Commission C$302 - C$11,920
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$27,663 - C$54,759
  • Country: Canada
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 269
Hourly Data C$0C$43
Hourly Rate C$11.75 - C$23.55
Hourly Tips C$0.25
Overtime C$0.00 - C$43.60
Annual Data C$0C$54K
Bonus C$325 - C$3,800
Commission C$302 - C$11,920
Profit Sharing C$1,900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$27,663 - C$54,759
  • Country: United States
  • Currency: CAD
  • Updated: 12 Jan 2018
  • Individuals Reporting: 224

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Job Listings

Pay Difference by Location

National Average: C$39,718

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Representative (CSR)

Gender

Female
88 %
Male
12 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 83 votes.
20 years or more
100%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relationship Management (CRM)
▲22%

Inside Sales
▲15%

French Language
▲8%

Microsoft Office
▲7%

Data Processing
▲5%


Problem Solving
▲2%

▲2%


Call center operations
▼0%

National Average
C$40,000

Sales
▼2%

Phone Support
▼4%

Microsoft Word
▼4%

Office Administration
▼9%

Call Center
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 83 votes.

Gender

Female
88 %
Male
12 %

Common Health Benefits

medical benefits
Medical: 71%
dental benefits
Dental: 69%
vision benefits
Vision: 54%
no benefits
None: 26%