The average pay for a Customer Service Trainer, Call Center is C$39,657 per year. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this field.

C$30,207 - C$50,017
C$30K
C$39K
C$50K
MEDIAN: C$39,021
10%
50%
90%
C$11.48 - C$21.25
C$11
C$13
C$21
MEDIAN: C$13.25
10%
50%
90%
C$0C$50K
Salary C$30,207 - C$50,017
Bonus C$200 - C$4,800
Profit Sharing C$50.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,033 - C$49,732
  • Country: Canada
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 48
Hourly Data C$0C$21
Hourly Rate C$11.48 - C$21.25
Overtime C$20.06
Annual Data C$0C$49K
Bonus C$200 - C$4,800
Profit Sharing C$50.00
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,033 - C$49,732
  • Country: United States
  • Currency: CAD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 19

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Assist in program development with new products and/or services.
  • Reports individuals' progress and identifies additional training needs.
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.

Customer Service Trainer, Call Center Job Listings

Pay Difference by Location

National Average: C$36,556

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Trainer, Call Center

Gender

Female
60 %
Male
40 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
Less than 1 year
1%
1-4 years
51%
5-9 years
31%
10-19 years
16%

Experience Affects Customer Service Trainer, Call Center Salaries

▲23%

▲18%

National Average
C$37,000

▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
1%
1-4 years
51%
5-9 years
31%
10-19 years
16%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 84%
vision benefits
Vision: 71%
no benefits
None: 12%