C$40,753
Avg. Salary
C$15.24
Avg. Hourly Rate

Average additional compensation:

C$1,517

Bonus

C$100

Profit Sharing

What am I worth?
How should I pay?

The average pay for a Customer Service Trainer, Call Center is C$15.24 per hour.

The average pay for a Customer Service Trainer, Call Center is C$40,753 per year.

10%
C$11.59
10%
C$15.24
50%
C$21.11
90%
90%
MEDIAN C$15.24
10%
C$31k
10%
C$41k
50%
C$60k
90%
90%
MEDIAN C$40,753
C$31,375 - C$59,535
C$31K
C$41K
C$60K
MEDIAN: C$40,753
10%
50%
90%
C$11.59 - C$21.11
C$12
C$15
C$21
MEDIAN: C$15.24
10%
50%
90%
C$0C$59K
Salary C$31,375 - C$59,535
Bonus C$450 - C$5,932
Profit Sharing C$100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,697 - C$55,320
  • Country: Canada
  • Currency: CAD
  • Updated: 15 May 2019
  • Individuals Reporting: 49
Hourly Data C$0C$21
Hourly Rate C$11.59 - C$21.11
Overtime C$20.06
Annual Data C$0C$55K
Bonus C$450 - C$5,932
Profit Sharing C$100
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$25,697 - C$55,320
  • Country: United States
  • Currency: CAD
  • Updated: 15 May 2019
  • Individuals Reporting: 28

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Job Listings

Pay Difference by Location

24%

24%

National Average: C$38,319

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Trainer, Call Center

Gender

Female
56 %
Male
44 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
3%
1-4 years
58%
5-9 years
26%
10-19 years
13%

Experience Affects Customer Service Trainer, Call Center Salaries

▲17%

▲13%

National Average
C$38,000

▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
56 %
Male
44 %

Years of Experience

Less than 1 year
3%
1-4 years
58%
5-9 years
26%
10-19 years
13%

Common Health Benefits

medical benefits
Medical: 96%
dental benefits
Dental: 91%
vision benefits
Vision: 80%
no benefits
None: 4%